Senior Field Service Specialist

Waters Corporation • Eastern San Francisco Bay, CA

13d • Onsite

About The Position

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer-focused professionals that are technical experts on Waters’ product suite. In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products. The Senior Field Service Specialist will provide on-site support to our customers. In addition, the Field Service Specialist will follow our complaint handling process for Waters Clinical product offerings, ensuring a high level of compliance. Waters Corporation is seeking a highly skilled, motivated and customer-focused individual to join our Advanced Diagnostics Division in the Bay Area, CA.

Requirements

• Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study. Will also consider applicants with equivalent experience, training, and education.
• Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting, newborn screening experience is a plus
• LC experience preferred but not required
• Strong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentation
• Previous experience using LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Overnight travel as required, including international travel for training

Nice To Haves

• newborn screening experience is a plus
• LC experience preferred but not required
• Previous experience using LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, Informatics), primarily focused on LC/MS systems used for newborn screening applications
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations by communicating work performed and providing follow-up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Benefits

• Waters complies with all applicable federal, state, and local laws.
• Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.
• Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
• All hiring decisions are based solely on qualifications, merit, and business needs at the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior