Senior Service Engineering Specialist

WEG Electric Corp•Duluth, GA

1d•Onsite

About The Position

WEG Electric Corp. is seeking a Senior Service Engineering Specialist to join its Low Voltage Motors team in Duluth, Georgia. The role provides intermediate-level technical support for WEG products, including low-voltage drives, soft starters, PLCs, HMIs, and basic medium-voltage, DC, and system drive applications. Support is delivered primarily by phone, email, and remote connection, with occasional limited field support when needed. The specialist works with customers, distributors, field service personnel, engineering, quality, and product management to resolve technical issues and support customer satisfaction. The position is based on-site in Duluth, Georgia, Monday through Friday. The role includes participation in an after-hours support rotation as required. WEG offers a pleasant work environment, competitive compensation, and a full benefits package. Applicants must be authorized to work in the United States; visa sponsorship is not offered.

Requirements

3 to 7 years of experience supporting industrial automation, motor control systems, drives, controls, electrical systems, or related technologies.
Solid understanding of low-voltage drives, soft starters, motors, and industrial electrical systems.
Familiarity with medium-voltage drives, DC drives, and system drive applications.
Working knowledge of PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, Profibus, DeviceNet, and BACnet.
Understanding of AC/DC motor control, power electronics, and control logic.
Experience using diagnostic software, test equipment, and remote support platforms.
Knowledge of applicable safety standards, including NFPA 70E, NEC, and OSHA requirements.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to interpret electrical schematics, wiring diagrams, and technical manuals.
Excellent verbal and written communication skills.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Ability to work independently with moderate supervision and collaboratively within a team.
Professional customer service skills, including the ability to support escalated customer situations.
Proficiency with Microsoft Office applications.
Must be authorized to work in the United States; visa sponsorship is not offered.
Submit an updated resume and complete the application to be considered.

Nice To Haves

Associate degree or technical certification preferred.

Responsibilities

Provide technical support by phone, email, and remote connection for WEG low-voltage drives, soft starters, PLCs, HMIs, and basic medium-voltage, DC, and system drive applications.
Troubleshoot and resolve moderately complex electrical, control, programming, and communication issues.
Perform structured remote diagnostics to identify root causes and recommend corrective actions.
Evaluate support cases to determine when on-site intervention is required and coordinate escalation to Field Service or Senior Support Engineers.
Support Field Service Engineers with technical guidance, wiring diagrams, parameter recommendations, and troubleshooting assistance before and during site visits.
Document customer interactions, troubleshooting activities, and resolutions in technical support systems.
Assist with product evaluations, testing, warranty validation, and technical issue investigations.
Identify product non-conformities and collaborate with Engineering and Quality teams on corrective actions.
Provide field feedback to Product Management and Engineering to support continuous product improvement.
Develop and maintain technical documentation, troubleshooting guides, and knowledge-base resources.
Assist with customer training and onboarding new technical support team members.
Participate in after-hours support rotation as required.
Support customers with repair recommendations, return authorizations, and parts identification.
Maintain current knowledge of WEG products, applications, and emerging technologies.
Deliver strong customer service and professionally manage escalated customer situations.