Senior Service Engineering Manager
About The Position
Medtronic is seeking a Senior Service Engineering Manager to support the EP Therapies - CAS operating unit. This role will lead a team responsible for advancing serviceability across the product lifecycle. This position will provide technical and organizational leadership to influence product design for service, establish service engineering processes and tools, to support both new products and released product changes. This team partners across Medtronic in a matrixed organization including the Service and Repair Shared Service to achieve objectives. This position will be an asset to achieving the vision of continued high growth in EP Therapies - CAS. This position is based at the Mounds View, MN facility and follows a hybrid work model requiring a minimum of 4 days per week on-site for in-person collaboration. This role may require up to 10% travel to support business objectives, in-person meetings, and project activities.
Requirements
- Bachelor’s Degree in Engineering, Science or technical field with 7+ years of work experience in Engineering, Quality, and/or experience in a regulated industry with 5+ years of leadership experience OR Advanced Degree in Engineering, Science or technical field with 5+ years of work experience in Engineering, Quality, and/or experience in a regulated industry with 5+ years of leadership experience
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Nice To Haves
- Experience in medical device capital equipment development, Design for Service, IEC 62353 compliance, service engineering processes and tool development
- Experience with electrophysiology procedural environments, including ablation, imaging, and/or mapping
- Ability to demonstrate knowledge of product development, configuration management, and service FDA regulations and guidance
- Experience influencing and collaborating with cross-functional partners in matrix environment
- Ability to demonstrate leading complex technical investigations to issue resolution with cross-functional partners
- Planning, organizational, and execution skills with the ability to manage multiple priorities in a dynamic environment
- Ability to communicate complex issues clearly to leadership and key stakeholders
- Leadership, coaching, mentoring, and talent development skills
- Ability to thrive in a fast-paced, highly collaborative environment while maintaining focus on quality, compliance, and customer outcomes
Responsibilities
- Lead team responsible for service engineering design, development, and lifecycle support for complex medical device hardware and software
- Provide input into service strategy, training, and field service documentation
- Provide engineering leadership for escalated technical issues, risk management, and product improvements
- Partner across Engineering, Quality, Regulatory, Engineering, Operations, and Service & Repair organizations to deliver solutions that meet compliance and business needs
- Manage performance, develop talent, ensure engagement and inclusion, and communicate business and operational developments with your team
- Develop talent through coaching, mentoring, and training to develop high-performing engineering talent while fostering a culture of accountability, collaboration, innovation, and engineering excellence
- Provide leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets
- Lead forecasting, effort estimation, resource planning, technical planning and execution
- Champion best practices in service engineering in partnership with service and repair COE
- Oversee definition and implementation of engineering practices that improve quality, maintainability, scalability, and product performance
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
