Senior Service & Sales Representative (SFO) - Full-Time

Clear•San Francisco, CA

1d•Onsite

About The Position

The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. This role drives membership enrollments by engaging travelers and educating them about the benefits of CLEAR, while also supporting other team members in reaching their enrollment goals. The position involves balancing high volume with high-quality customer and member experiences, resolving traveler and/or member concerns or inquiries appropriately and in a timely manner, and escalating needs as required. The Senior Ambassador consistently adheres to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following all security and safety protocols. Additionally, this role supports Managers and leadership in the training and development of new and existing team members, serving as a subject matter expert for on-the-job training. Troubleshooting technical issues with hardware and software within the operating environment is also a key responsibility, ensuring front-line triage occurs before elevating to the corporate support team.

Requirements

Must be 18 years of age or older
High school diploma or GED equivalent required
Open availability and flexibility is a must – ability to work a variety of shifts
Ability to stand for up to 8 hours per day
Desire to grow into a management and/or leadership position
Completion of all required airport and government security screening processes, including SIDA badge eligibility
Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport
Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting
Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind
Strong communication skills and the ability to engage with customers, members, and teammates alike
Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment
Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers
Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently

Nice To Haves

This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Responsibilities

Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
Balance high volume with high-quality customer and member experiences
Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed
Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training
Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team