Senior Service & Sales Representative (DTW) - Full-Time

Clear•Romulus, MI

10d•Onsite

About The Position

The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. This role involves driving membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals. The position requires balancing high volume with high-quality customer and member experiences, resolving traveler and/or member concerns or inquiries appropriately and timely, and escalating needs as required. A key aspect of the role is consistently adhering to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following all security and safety protocols at all times. Additionally, the Senior Service and Sales Representative will support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on-the-job training. Troubleshooting technical issues with hardware and software within the operating environment is also part of the responsibilities, ensuring front-line triage occurs prior to elevating to the corporate support team.

Requirements

Must be 18 years of age or older
High school diploma or GED equivalent required
Open availability and flexibility is a must – ability to work a variety of shifts
Ability to stand for up to 8 hours per day
Completion of all required airport and government security screening processes, including SIDA badge eligibility.
This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.
Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport.
Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.

Nice To Haves

Desire to grow into a management and/or leadership position

Responsibilities

Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR.
Support other team members in reaching their enrollment goals.
Balance high volume with high-quality customer and member experiences.
Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.
Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times.
Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.