Senior Service Planner

Twenty-Six Defense • Fort Worth, TX

4d

About The Position

The Senior Service Planner, under minimal supervision of the Senior Manager of Operations, is responsible for planning and maintaining work order activity from service item induction through shipment. The role serves as a liaison among operations, shipping, finance, contracts, and account management on work order close-out procedures, and as a subject matter expert on government and commercial software systems for service item tracking and maintenance.

Requirements

• High school diploma or equivalent.
• At least 4 years of experience in a support or planning role within a government contracting, defense, electronics, or similar technology-related environment.
• Experience in a manufacturing company.
• Knowledge of government asset tracking programs.
• Understanding of and ability to manage an inventory control process.
• Direct knowledge of purchase order procedures.
• Ability to perform WIP analysis and purchase analysis.
• Good analytical skills.
• Effective interpersonal communication skills.
• Ability to write reports and explain information.
• Ability to read and understand contracting language.

Nice To Haves

• Associate’s degree in supply chain, logistics, business administration, or a related field.
• Direct experience with asset tracking, work order management, or service planning.

Responsibilities

• Perform data reporting and asset tracking for government and commercial products using established tracking systems and procedures.
• Maintain asset visibility and reporting in NAVY RPCAV, AF CAV, US ARMY TAV-C, and CAVS platforms.
• Process government Foreign Military Sales units using DCMA ETool and DLA VSM portals, including completing manual DD250, DD1149, and DD1348 forms.
• Coordinate across operations, shipping, finance, contracts, and account management to support work order close-out processes.
• Maintain work orders, generate subcontract purchase requests, and support close-out activities as directed.
• Organize incoming products and prioritize service requests in coordination with warehousing operations.
• Initiate and maintain service requests for commercial and government customers, and update production and hold reports as required.
• Assist the production team with item data entry, serialization, unit classifications, and issuance of rework items and materials in the ERP system.
• Process daily IUDI reports and monitor service order aging, shortages, and turnaround times for Shop Replaceable Units (SRUs) and Line Replaceable Units (LRUs).
• Review paperwork for accuracy before service order release and support WIP floor audits and reconciliation activities.
• Contribute to Business Unit on-time delivery commitments and provide status updates to management as requested.
• Identify and report cost and schedule impacts caused by shortages and support recovery activities as directed.
• Monitor and support RMA requests, assets under repair, and program activities from induction through shipment.
• Assist with process and procedure improvements and maintain accurate service order records, item ordering, and planning data.
• Prioritize material receipts and support schedule requirements in collaboration with Account or Program Managers.
• Perform other related duties as assigned by the supervisor.

Benefits

• Most locations offer a 9/80 schedule, providing every other Friday off.
• Competitive compensation and a 401(k) program.
• Medical, dental, vision, and disability coverage with qualified wellness discounts.
• Basic Life Insurance and optional Additional Life and AD&D insurance.
• Flexible Vacation and PTO.
• Paid Parental Leave.
• Employee Referral Program.
• Voluntary benefits, including Long-Term Care, Legal, Identity Theft, and Pet Insurance.
• Voluntary Tricare Supplement available for military retirees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED