Senior Service Planner

Elbit America•Fort Worth, TX

About The Position

The Senior Service Planner works under minimal supervision of the Senior Manager of Operations and is responsible for planning and maintaining work order activity from service item induction through shipment. The role serves as a liaison among operations, shipping, finance, contracts, and account management for work order close-out procedures, and as a subject matter expert in government and commercial software systems used for service item tracking and maintenance.

Requirements

High school diploma or equivalent.
At least 4 years of experience in a support or planning role within a government contracting, defense, electronics, or similar technology-related environment.
Experience in a manufacturing company.
Knowledge of government asset tracking programs.
Ability to manage an inventory control process.
Direct knowledge of purchase order procedures.
Ability to perform WIP analysis and purchase analysis.
Good analytical skills.
Effective interpersonal communication skills.
Ability to write reports and explain information.
Ability to read and understand contracting language.

Nice To Haves

Associate’s degree in supply chain, logistics, business administration, or a related field.
Direct experience with asset tracking, work order management, or service planning.

Responsibilities

Report data and track government and commercial product assets using established systems and procedures.
Maintain asset visibility and reporting in NAVY RPCAV, AF CAV, US ARMY TAV-C, and CAVS platforms.
Process government Foreign Military Sales units using DCMA ETool and DLA VSM portals, including completing manual DD250, DD1149, and DD1348 forms.
Coordinate across operations, shipping, finance, contracts, and account management to support work order close-out.
Maintain work orders, generate subcontract purchase requests, and support close-out activities as directed.
Organize incoming products and prioritize service requests in coordination with warehousing operations.
Initiate and maintain commercial and government customer service requests, and update production and hold reports as required.
Assist the production team with item data entry, serialization, unit classifications, and issuance of rework items and materials in the ERP system.
Process daily IUDI reports and monitor service order aging, shortages, and turnaround times for Shop Replaceable Units and Line Replaceable Units.
Review paperwork for accuracy before service order release, and support WIP floor audits and reconciliation activities.
Contribute to Business Unit on-time delivery commitments and provide management with status updates as requested.
Identify and report cost and schedule impacts caused by shortages, and support recovery activities as directed.
Monitor and support RMA requests, assets under repair, and program activities from induction through shipment.
Assist with process and procedure improvement initiatives, and maintain accurate service order records, item ordering, and planning data.
Prioritize material receipts and support schedule requirements in collaboration with Account or Program Managers.
Perform other related duties as assigned by the supervisor.