Senior Service Manager

Landry's, LLC. • Omaha, NE

1d

About The Position

At Saltgrass Steak House, the Senior Service Manager helps shape guest interactions, develop high-performing teams, and set the standard for hospitality throughout the restaurant. The role is suited to an experienced leader who thrives in a fast-paced environment, leads with passion and accountability, coaches and develops talent, builds teamwork and respect, and helps ensure guests feel valued.

The Senior Service Manager supports restaurant operations and financial and personnel administration, maintains service and appearance standards, and works to deliver high-quality food preparation and service. The position assists the General Manager and helps uphold company values and operational excellence.

Requirements

• At least 2 years of senior-level management experience in a full-service, high-volume dining establishment.
• Extensive front-of-house knowledge.
• Advanced knowledge of financial aspects.
• Strong interpersonal and conflict-resolution skills.
• Stable and progressive work history.
• Strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize food, beverage, supply, utility, and labor costs.
• Assist the General Manager with financial, invoice, reporting, personnel, and payroll administrative duties, ensuring they are completed accurately, on time, and in accordance with company policies and procedures.
• Maintain a professional restaurant image, including cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas; investigate and respond to complaints, taking appropriate actions to turn dissatisfied guests into returning guests.
• Manage shifts, including daily decision-making, scheduling, and planning, while ensuring consistently high-quality food preparation and service.
• Direct employees on operational and procedural matters and develop them through ongoing feedback, performance expectations, and performance reviews.

Benefits

• Extensive and well-rounded training program.
• Continued career development and growth opportunities.
• Employee discounts on dining, retail, amusements, and hotels.
• Multiple health benefit plans.
• Dental, vision, voluntary life, short-term disability, and flexible spending accounts.
• 401(k).
• Paid time off.
• Monthly discretionary bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed