Senior Service Manager

Landry's, LLC. • Liberty, MO

1d

About The Position

At Saltgrass Steak House, the Senior Service Manager helps shape guest interactions, develop high-performing teams, and uphold hospitality standards throughout the restaurant. The role calls for an experienced leader who works effectively in a fast-paced environment, leads with passion and accountability, coaches and develops talent, and fosters teamwork and respect.

The Senior Service Manager supports restaurant service and operational excellence, helping ensure guests feel valued and want to return. The role works with the General Manager on administrative and personnel matters and helps maintain the restaurant’s professional image and service quality.

Requirements

• At least 2 years of senior-level management experience in a full-service, high-volume dining establishment.
• Extensive front-of-house knowledge.
• Advanced knowledge of financial aspects.
• Strong interpersonal and conflict-resolution skills.
• Stable and progressive work history.
• Strong work ethic.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize food, beverage, supply, utility, and labor costs.
• Assist the General Manager with financial, reporting, personnel, and payroll administrative duties, ensuring they are accurate, timely, and consistent with company policies and procedures.
• Maintain the restaurant’s professional image, including cleanliness, proper uniforms, and appearance standards.
• Ensure positive guest service in all areas; investigate and respond to complaints and take appropriate action to turn dissatisfied guests into returning guests.
• Manage shifts, including daily decision-making, scheduling, and planning, while ensuring consistently high-quality food preparation and service.
• Direct employees on operational and procedural issues.
• Develop employees through ongoing feedback, setting performance expectations, and conducting performance reviews.

Benefits

• Extensive and well-rounded training program.
• Continued career development and growth opportunities.
• Employee discounts on dining, retail, amusements, and hotels.
• Multiple health benefit plans.
• Dental, vision, voluntary life, and short-term disability benefits.
• Flexible spending accounts.
• 401(k).
• Paid time off.
• Monthly discretionary bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed