Senior Service Engineering Manager
About The Position
Medtronic is seeking a Senior Service Engineering Manager for the EP Therapies - CAS operating unit. The role leads a team responsible for advancing serviceability across the product lifecycle and provides technical and organizational leadership to influence serviceable product design, establish service engineering processes and tools, and support new products and released product changes. The team works across Medtronic in a matrixed organization, including with the Service and Repair Shared Service, to meet business objectives and support continued growth in EP Therapies - CAS. The position is based at Medtronic’s Mounds View, Minnesota facility and uses a hybrid work model requiring at least four days per week onsite. It may require up to 10% travel. The manager leads service engineering design, development, and lifecycle support for complex medical device hardware and software; guides technical issue resolution and product improvements; and supports strategy, service training, and field-service documentation. The role also manages team performance and development, staffing and resources, technical planning, and execution while championing engineering practices that improve quality, maintainability, scalability, and product performance.
Requirements
- Bachelor’s degree in Engineering, Science, or a technical field, plus 7 or more years of work experience in Engineering, Quality, and/or a regulated industry, including 5 or more years of leadership experience; OR
- Advanced degree in Engineering, Science, or a technical field, plus 5 or more years of work experience in Engineering, Quality, and/or a regulated industry, including 5 or more years of leadership experience.
- For a baccalaureate degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
Nice To Haves
- Experience in medical device capital equipment development, Design for Service, IEC 62353 compliance, and service engineering process and tool development.
- Experience with electrophysiology procedural environments, including ablation, imaging, and/or mapping.
- Knowledge of product development, configuration management, and service-related FDA regulations and guidance.
- Experience influencing and collaborating with cross-functional partners in a matrix environment.
- Ability to lead complex technical investigations to resolution with cross-functional partners.
- Planning, organizational, and execution skills, including the ability to manage multiple priorities in a dynamic environment.
- Ability to communicate complex issues clearly to leadership and key stakeholders.
- Leadership, coaching, mentoring, and talent development skills.
- Ability to work effectively in a fast-paced, highly collaborative environment while maintaining focus on quality, compliance, and customer outcomes.
Responsibilities
- Lead a team responsible for service engineering design, development, and lifecycle support for complex medical device hardware and software.
- Provide input into service strategy, training, and field-service documentation.
- Provide engineering leadership for escalated technical issues, risk management, and product improvements.
- Partner across Engineering, Quality, Regulatory, Operations, and Service & Repair organizations to deliver solutions that meet compliance and business needs.
- Manage performance, develop talent, support engagement and inclusion, and communicate business and operational developments to the team.
- Coach, mentor, and train employees to develop high-performing engineering talent and foster accountability, collaboration, innovation, and engineering excellence.
- Prioritize strategic and department-level initiatives, define performance goals and targets, and provide leadership to staff.
- Lead forecasting, effort estimation, resource planning, technical planning, and execution.
- Champion service engineering best practices in partnership with the Service and Repair Center of Excellence.
- Oversee the definition and implementation of engineering practices that improve quality, maintainability, scalability, and product performance.
Benefits
- Competitive salary and flexible benefits package.
- Short-term incentive through the Medtronic Incentive Plan (MIP).
- Health insurance.
- Dental insurance.
- Vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance/reimbursement.
- Simple Steps global well-being program.
- Incentive plans.
- 401(k) plan with employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
- Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
