Foxboro DCS Senior Service Engineer

Schneider Electric•Denver, CO

3d•Hybrid

About The Position

This role involves managing customer contracts, performing preventative maintenance, providing on-site support, and ensuring customer systems are updated with the latest software, quick fixes, and hardware. The engineer will prepare and deliver upgrade plans, follow technical procedures, and provide technical reviews for client proposals. Responsibilities also include analyzing technical risks for expansion projects and upgrades, attending technical training, supporting sales efforts, and managing overall technical responsibilities for projects, including specification, functionality, testing, and commissioning. The role also requires performing system testing, factory acceptance testing (FAT), developing test documents, and coordinating with the factory to resolve product-related issues.

Requirements

5 + years of experience with DCS like Foxboro IA (Industrial Automation) PLC's and Triconex systems
Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
Knowledge of Foxboro and AVEVA
Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

Nice To Haves

A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)

Responsibilities

Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
Prepare upgrade plans for the customer’s systems and deliver them to the customer.
Follow all technical procedures and tools for Global Service.
Provide technical review of orders for clients and any other proposals requested to perform.
Analyze technical risk of expansion projects and upgrades.
Attend technical training that includes systems and instruments, application, process control, communication, and safety.
Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
Manages overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
Perform system testing, factory acceptance testing (FAT) and develop test documents.
Document preparation and obtain customer's approval per document specification and schedule.
Coordinate with factory for product related issues and resolve.