Senior Service Delivery Consultant

Aqueduct Technologies Inc. • Canton, MA

8d

About The Position

The Senior Service Delivery Consultant is a hands-on, customer-facing technical engineering role within our Professional Services team. In this role, you’ll own the design, deployment, assessment, and troubleshooting of complex customer environments, independently leading multiple simultaneous projects while acting as a mentor and first-line escalation point for other engineers. As a Senior Consultant, you are responsible for building customer trust and demonstrating outcome-oriented thinking to drive consistent and creative solution delivery that connects our portfolio to real-world customer challenges.

Requirements

• 4+ years of experience deploying solutions in your practice area within IT consulting or professional services.
• Demonstrated ability to lead deployments with minimal oversight, work with cross-functional teams, solve advanced problems, and handle project escalations.
• Practical experience designing and deploying solutions that align with industry best practices and validated reference architectures.
• Proven track record mentoring other engineers or acting as a peer guide on technical delivery.
• Excellent troubleshooting skills, attention to detail, and a commitment to delivering high-quality outcomes.
• Strong communication skills and the ability to build trust with both technical and non-technical stakeholders as well as your peers.
• Curiosity, a growth mindset, and the drive to stay current with new technologies and industry trends.

Nice To Haves

• Relevant intermediate or advanced industry certifications for your practice area are strongly preferred

Responsibilities

• Lead Technical Delivery: Design, deploy, assess, and support complex, multi-product solutions independently.
• Act as Escalation Point: Serve as the first escalation for technical issues that arise during project delivery.
• Mentor & Coach: Guide junior consultants and delivery engineers, sharing best practices, troubleshooting approaches, and knowledge transfer.
• Ensure Quality: Deliver projects to Aqueduct’s standards for design, implementation, and documentation in alignment with customer expectations and statements of work.
• Customer Advisory: Build trust with customers by demonstrating deep knowledge, clear communication, and an outcome-focused mindset.
• Team Contribution: Contribute to continuous improvement by sharing lessons learned, helping refine delivery approaches, developing internal reference architectures and other artifacts, and supporting internal knowledge sharing.
• Maintain Billable Focus: Meet an average target of ~72% billable utilization while balancing delivery with coaching and QA responsibilities.

Benefits

• We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group.
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.
• Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for six, consecutive years

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed