Senior Service Coordinator

Services For The Underserved, Inc.•New York, NY

118d•$57,000 - $67,000•Onsite

About The Position

The Senior Service Coordinator leads a team of case management-level staff within the SSVF program. They also maintain a robust caseload of housing-needy, higher-barrier program participants. This staff member assists with the management of the SSVF program, helping to ensure quality service delivery that adheres to a Housing First model and established best practices in Rapid Re-housing and homeless prevention services for veterans on Long Island.

Requirements

Bachelor’s degree required.
Ability to complete fieldwork across the S:US service area is required.

Responsibilities

Manage a caseload of SSVF program participants, including those with high barriers to housing stability.
Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work.
Conduct comprehensive assessments of veterans/veteran families’ needs.
Directly supervise up to four SSVF Service Coordinators/field staff.
Provide short-term intensive case management to veteran families to achieve their housing stability goals.
Link each program participant with appropriate community resources to support their housing stability.
Assist senior program management in identifying the training needs of junior SSVF staff.
Reinforce the use of best practices for the delivery of core support services to Veteran participants.
Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.
Monitor and evaluate veteran participants’ progress and adjust housing plan and/or service delivery as necessary.
Provide regular supervision for SSVF direct reports, including support and guidance for workplace performance and behavior, troubleshooting and reducing barriers to services.
Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
Perform comprehensive assessments of participants according to SSVF and agency standards.
Assist program participants in identifying and accessing healthcare, employment/income support and other supportive services as needed, including Department of Veterans Affairs’ services and benefits.
Advocate for veterans/veteran families at service providers and agencies in the community.
Support SSVF staff needs to address barriers on their caseloads.
Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
Assist veteran families with housing search and placement.
Lead regular quality reviews of SSVF cases and conduct housing plan and chart audits with junior staff and SSVF management.
Prepare reports on SSVF service coordination team services and outcomes.
Coordinate and review the provision of Temporary Financial Assistance.
Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
Participate in appropriate community collaborations and activities.
Initiate and complete case enrollment and closure when appropriate.
Run staff meetings and participate in SSVF and Veterans Services team meetings.
Be available for after-hours crisis response when needed.
Respond to stakeholder and participant needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.
Assist in staff training and program development exercises and planning functions.
Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.
Cultivate a network of willing local landlords and service partners to maintain and expand S:US’ outreach network over time.
Lead appropriate community collaborations and activities.
Respond to stakeholder and veteran needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner.
Conduct presentations and lead program meetings with participants and stakeholders.
Complete other duties as assigned by supervisor.