Senior Service Associate M-F 9am-5:30pm
About The Position
The Healthcare Senior Service Associate supports healthcare order fulfillment and customer service at a UPS warehouse. Work includes receiving priority healthcare products, placing stock into storage, receiving and processing orders, picking and packing items, shipping orders, and providing customer service. The role helps clients handle medical devices, testing equipment, pharmaceuticals, and other healthcare products efficiently. The position performs hands-on operational work by following established procedures and safety and quality requirements. It involves warehouse activities such as inbound and outbound processing, inventory control, and maintaining accurate transactions. The associate works with limited supervision and may provide guidance to less-experienced colleagues. The broader role description also includes supporting customer service levels and key performance indicators, customer relationships, facility activities, compliance, staffing, safety, security, and operational improvement.
Requirements
- Ability to lift up to 70 pounds.
- Ability to work at heights of up to 28 feet using powered equipment such as order pickers.
- Legal authorization to work in the United States.
- Successful completion of a background check and drug screen.
- Ability to perform warehouse activities with accuracy and limited supervision.
Responsibilities
- Receive healthcare products into the warehouse and place stock into storage.
- Receive, pick, pack, and ship customer orders.
- Provide customer service support.
- Perform inbound, outbound, and inventory-control activities using a warehouse management system.
- Use material handling equipment and RF scanners to complete warehouse activities.
- Maintain transaction accuracy and comply with safety and quality requirements.
- Follow defined job processes and complete work efficiently and safely.
- Support delivery of contracted services to meet or exceed service-level agreements and key performance indicators.
- Support facility activities related to compliance, receipts, order processing, inventory, staffing, safety, security, and customer relationships.
- Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
Benefits
- Excellent weekly pay.
- 401(k).
- Medical, dental, and vision benefits after a waiting period.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
