Senior Service Administrator
About The Position
We are looking for a talented Senior Service Administrator to join our sales and service department in Dallas, TX. In this role, you will make an impact by serving as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. You will identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work. You will create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. You will also review work orders to ensure accuracy for invoicing and warranty, and complete required training on a timely basis. Adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reporting any issues/incidents to their supervisor is also expected.
Requirements
- Talented Senior Service Administrator
- Sales and service department experience
- Ability to serve as the primary point of contact with customers
- Develop positive relationships with key customers
- Identify customer’s needs
- Gather pertinent information
- Provide quotes
- Develop claims
- Prepare repair plans
- Provide status updates to customers on repair work
- Create complex work orders including diagnostic plans, quotes and repair plans
- Determine the length of repair based on parts and labor availability
- Review plan with the Service Supervisor/Team Lead prior to customer contact
- Review work orders to ensure accuracy for invoicing and warranty
- Complete required training on a timely basis
- Adhere to all relevant Health, Safety & Environmental policies, procedures and legislation
- Report any issues / incidents to their supervisor
- Assesses customers needs
- Creates basic work orders in appropriate systems
- Provides some status updates to customers, as requested
Responsibilities
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
- Review work orders to ensure accuracy for invoicing and warranty.
- Complete required training on a timely basis.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
- Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Assesses customers needs and gathers pertinent information
- Creates basic work orders in appropriate systems
- Provides some status updates to customers, as requested
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
