Senior Service Administrator
About The Position
We are looking for a talented Senior Service Administrator to join our sales and service department in Dallas, TX. In this role, you will make an impact in the following ways: Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work. Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. Review work orders to ensure accuracy for invoicing and warranty. Complete required training on a timely basis. Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Requirements
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Nice To Haves
- This position may require licensing for compliance with export controls or sanctions regulations.
Responsibilities
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
- Review work orders to ensure accuracy for invoicing and warranty.
- Complete required training on a timely basis.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
- Build and maintain strong relationships with customers, technicians, and service teams by delivering exceptional customer service and clear, effective communication.
- Coordinate and support service operations by prioritizing work, removing obstacles, resolving conflicts, and ensuring timely completion of service activities.
- Analyze customer concerns and technical information to support troubleshooting efforts, utilizing diagnostic processes, electronic service tools, and service management systems.
- Administer warranty claims by determining coverage eligibility, validating documentation, identifying root causes of failures, and ensuring accurate claim submission and reimbursement.
- Maintain accurate customer, equipment, and service records while documenting troubleshooting, repair activities, and technical findings in accordance with company procedures.
- Apply strong financial, analytical, and decision-making skills to support business objectives while fostering trust, integrity, collaboration, and respect for diverse perspectives.
- Help with day to day operations with Field service power generation such as quoting and invoicing jobs and speaking with customers and gathering all information needed in order to quote effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
