Senior Self Pay Operations Specialist

Ensemble Health Partners • Albuquerque, NM

5d • Remote

About The Position

The Senior Specialist of Self-Pay Operations oversees and optimizes self-pay collections, including bad debt inventory and placements, acute and PRC inventory, and statement holds and volumes. The role supports accurate billing, effective collection strategies, and detailed analysis and reporting for leadership. It requires healthcare billing and collections experience, analytical skills, and a commitment to quality service for clients.

This is a remote position. The employee must be willing and able to travel to and work onsite at client, temporary, or corporate office locations when business needs require. The role is limited to individuals residing and authorized to work in the United States. The position may also involve other job-related duties assigned by a supervisor, subject to reasonable accommodation.

Requirements

• One to three years of required work experience.
• Certified Revenue Cycle Representative (CRCR) certification required within nine months of hire; company paid.
• Microsoft Excel proficiency.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction while improving patient and client experiences.
• Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Two years of experience, an associate degree, or equivalent experience.
• Microsoft Office experience.
• Revenue cycle knowledge.
• Critical thinking skills.

Responsibilities

• Oversee self-pay accounts receivable to ensure accounts move through the self-pay life cycle as designed.
• Manage bad debt inventory, placements, and returns; reconcile bad debt transactions and handle vendor recall requests.
• Oversee acute and Physician Revenue Cycle (PRC) inventory.
• Review deceased accounts to ensure proper handling and resolution.
• Review and resolve statement holds to support timely billing and collections.
• Prepare and analyze self-pay aging performance reports, including Aged Trial Balance (ATB) review summaries for leadership and external teams.
• Identify opportunities to improve aging self-pay accounts receivable.
• Ensure billing and collections comply with federal, state, and local regulations.
• Guide and support the self-pay operations team and foster a collaborative, productive work environment.
• Identify and implement process improvements to enhance self-pay operations.
• Use Microsoft Excel.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid required CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed