Senior Security Supervisor-Security Department-Harlem Health Center-Full Time/Days

Mount Sinai Health Systems•New York, NY

3d•$65,193 - $97,790•Onsite

About The Position

The Senior Security Supervisor assumes command of Security operations for an assigned tour to protect and safeguard Medical Center staff, patients, visitors, and property. The role supervises and assigns work to Security Supervisor II’s, Coordinators, and Security Officers. The supervisor manages staffing, assignments, training, equipment, incident documentation, and performance of the Security Department during the designated tour. The role also responds to serious situations, coordinates with other departments and agencies, supports policy implementation, and helps maintain an effective, proactive, and well-communicated security operation.

Requirements

High school graduate.
Six months of security-related training.
NYS Security Guard License issued by the NYS Department of State.

Responsibilities

Assigns daily assignments and posts to Security personnel based on established priorities or departmental needs, and supervises subordinate personnel in the field and office during the designated tour.
Adjusts assignments during emergencies, instructs Security personnel in their duties, and tests their knowledge of responsibilities.
Conducts periodic performance evaluations, recommends promotions, and schedules and approves vacations and requests for days off.
Ensures sufficient personnel are trained for assignments requiring specific skills and apportions workload among personnel assigned to respective tours.
Oversees distribution, use, serviceability, and proper care of Security Department equipment, including alarms.
Evaluates assignment effectiveness and training needs and reports deficiencies to the Director of Security or Security Operations Manager.
Provides input on policy development for day-to-day Security Department operations, implements existing policies and procedures, and informs department members of current directives and orders.
Ensures incident reports are completed for significant security-related incidents on the Medical Center complex or perimeter.
Reviews incident reports, theft reports, and supervisors’ activity reports for completeness and accuracy.
Prepares investigative reports concerning neglect of duty or improper performance by subordinates and initiates disciplinary action when warranted; examines departmental records for completeness and accuracy.
Inspects the appearance of Security personnel and initiates or reviews requests for uniform replacement.
Cooperates with other departments and agencies and ensures Mount Sinai departments are informed of conditions that affect them.
Maintains working knowledge of Security Department operations in emergencies and responds to and directs Security Operations personnel in serious situations.
Supervises distribution and security requirements of employee paychecks.
Conducts grievance hearings as required.
Maintains adequate staffing according to established models and ensures equitable distribution of posts, overtime, and time off.
Supervises proactive security operations, including security reminders, positive contacts, security education, and crime prevention.
Ensures personnel are properly trained through routine quality assurance evaluations and formal and informal training where reinforcement is needed.
Improves morale and the workplace environment by addressing uniform and equipment needs, appearance standards, and cleanliness and maintenance of work sites and locker rooms.
Improves tour communication by coordinating a semiannual program in which field supervisors and coordinators meet with tour members to exchange ideas.
Provides input on operational issues, completes timely and considered evaluations of subordinates, and takes positive steps to recognize and resolve complaints.
Responds to and directs security personnel in serious situations, maintains liaison with non-security personnel, and ensures complete reporting and documentation.