Senior Security Service Field Technician

4Sight Search Solutions Inc. • Airdrie, AB

6d • Hybrid

About The Position

Our client, Shel-Bar Electronic Industries Ltd, based in Airdrie, is hiring a Senior Security Service Technician to join their growing, industry leading, Security Systems Integration company. Shel-Bar Electronic Industries Ltd is a Canadian company specializing in the Integration of Security, Life Safety and Information Systems. They utilize an out of the box approach to their customers' design, installation, and integration security needs. Progressive and fast-growing, this electrical/security service company that takes great pride in providing their clients with professional trade experience. Their priority is client-focused medium to large scale access control and video management systems.

Requirements

• 5+ years of hands-on experience in the commercial security integration industry (enterprise).
• Deep knowledge of networking (IP Addresses, subnets) and low-voltage electronics.
• Possession of (or ability to obtain) brand-specific certifications (Genetec, Milestone, etc) are a significant asset.
• Advanced capabilities for troubleshooting, audio setup and video setup.
• Ability to use power tools, read and follow wiring diagrams, as well as problem solve in the field, is an requirement.
• Diploma in Electronics preferred.
• Working knowledge of IT network systems.
• Proficient with SQL and Windows OS.
• Self-motivated - work with minimal supervision. Strong attention to detail.
• Strong oral and written communication skills, with the ability to complete and submit required paperwork on time.
• Great time management skills, with experience in prioritizing tasks in order of urgency.
• Experience within a service van technician role.
• Valid drivers license with clean driving record.
• Ability to work alone as well as jointly as a team player with other technicians and trades.
• Must be able to pass a clean Criminal Record Background check.
• Thorough knowledge of Microsoft Server, Networking and switches environments.

Nice To Haves

• Brand-specific certifications (Genetec, Milestone, etc)

Responsibilities

• Hands-on Installation: This role is focused primarily on the hands-on installing of strikes, contracts, cameras, cabinets and wiring. Build equipment system racks, pull cables, and prepare equipment for installation.
• Expert Troubleshooting: Diagnosing and repairing complex issues within integrated security systems, including IP CCTV, Access Control, and Intrusion Alarms.
• System Maintenance: Performing local and high-level preventative maintenance to ensure 100% uptime for client systems.
• Programming: Commissioning and programming various platforms (e.g. Genetec, Milestone, Avigilon, or similar)
• Installation and service of IP based and analog CCTV (Genetec, Milestone, Avigilon).
• Installation of completed racks, projectors, monitors / videowalls and related sub-mounts.
• Assists with testing of system components to ensure system completeness and convention.
• Programming of servers in Windows environments (SQL, Microsoft Server, Management Studio, Server Manager)
• Provide excellent customer service, while maintaining an approachable and professional demeanor while on the job.
• Demonstrate working knowledge of electricity and electronics.
• Demonstrate aptitude for troubleshooting systems and performing necessary repairs.
• Program and test a variety of non-routine security systems and equipment.
• Operate systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
• Write a variety of non-routine programs for systems.
• Review and interpret electrical drawings.
• General housekeeping of work area.
• Working directly with large clients across numerous locations, including in the energy field.
• Monitoring and responding to hands-on service requests with a focus on hands-on installations or repairs.
• Liaison with customers for scheduling and completion of work required.
• Safe operation of a company vehicle with reporting of issues.

Benefits

• Competitive Compensation: Top-tier hourly rates/salary based upon experience.
• Tools for Success: Company-provided vehicle, fuel card, and high-end tools.
• Professional Growth: Investment in your certifications and specialized training.
• Stability: Consistent full-time hours with a reputable, growing regional leader.
• Culture: A team that respects your expertise and values work-life balance.
• Comprehensive benefits package (extended health care, dental, vision and life) and RRSP matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree