Senior Field Service Technician

Xylem•Houston, TX

19h•Onsite

About The Position

The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe, efficient, and professional manner. This role includes proactive troubleshooting of mechanical, electrical, and diesel equipment, performing preventative maintenance, managing parts inventory, and identifying and correcting safety issues involving company- and customer-owned equipment. The technician will work directly with customers and may support multiple systems, locations, and customers. Xylem is seeking experienced, mechanically inclined professionals who are passionate about hands-on work, troubleshooting, and solving technical problems in the field. We encourage individuals with backgrounds in field service, industrial or commercial process water, electrical work, diesel, mechanical systems, fusion, or related skilled trades to apply. Candidates who enjoy working independently, interacting with customers, and diagnosing equipment issues across different systems and locations are encouraged to bring their expertise to our team. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Senior Field Service Technician.

Requirements

High school diploma or equivalent required.
2–5 years of technical work experience, including industrial or commercial process water experience.
Electrical, mechanical, diesel, and/or fusion experience depending on business unit.
Ability to obtain required customer site clearances, including TWIC, DISA, or other site-specific requirements.
Ability to obtain and maintain a DOT Medical Card.
Strong technical knowledge and troubleshooting abilities.
Strong mechanical and electrical problem-solving skills.
Ability to work independently with minimal direct supervision.
Strong customer service and communication skills.
Experience using Microsoft Office applications and smart devices.
Ability to synthesize technical information and communicate it clearly.
Strong critical thinking and problem-solving abilities.
Ability to use customer insights and technical information to develop solutions in new and unexpected situations.
Commitment to continuous professional development and staying current with industry practices.
Candidates must have and maintain a valid driver’s license and a clean driving record that meets company standards.
Candidates must successfully complete all required driver, DOT, medical, and background screening requirements.

Nice To Haves

Previous field service, industrial maintenance, or related technical experience preferred.
Industry-specific licenses or certifications may be preferred.

Responsibilities

Initiate and execute field service activities at customer sites in a safe, efficient, and professional manner.
Proactively troubleshoot and diagnose mechanical, electrical, diesel, and other technical equipment.
Perform preventative maintenance and inspections to support equipment reliability.
Manage parts inventory and ensure required materials are available to support field service activities.
Identify and correct safety issues involving company- and customer-owned equipment.
Communicate professionally with customers regarding equipment condition, service needs, and recommended solutions.
Maintain company property, tools, equipment, and vehicles in good working condition.
Work independently with minimal supervision while effectively managing service activities and priorities.
Collaborate with internal teams and customers to resolve technical issues and meet service commitments.
Demonstrate accountability, innovation, and empowerment while supporting a high-impact culture.