Senior Field Service Technician

Xylem • La Vista, NE

3d • Onsite

About The Position

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Requirements

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)
• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms: Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours Road Test, Copy of Driver’s License, Copy of Medical Certificate
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 2 to 5 years of technical work experience including industrial or commercial process water experience
• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Nice To Haves

• May have industry specific license(s)

Responsibilities

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently

Benefits

• Paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)
• Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace
• Reasonable accommodations to enable all employees to perform their essential job functions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED