Senior Field Service Technician

Xylem•La Vista, NE

7d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. This role is a Senior Field Service Technician position that involves supporting critical equipment and systems at customer sites while delivering exceptional service and technical expertise. The technician will troubleshoot, maintain, and repair mechanical, electrical, and diesel-powered systems, helping customers keep operations running safely and efficiently. The role offers diverse work supporting multiple customers, locations, and systems, with the opportunity to work independently while being backed by an experienced team. It provides exposure to mechanical, electrical, diesel, and industrial process systems, significant customer interaction and problem-solving responsibility, and a clear path for professional growth and skill development.

Requirements

High School Diploma or equivalent
Ability to obtain a CDL Class A or B with applicable endorsements
Ability to obtain a DOT Medical Card
Ability to obtain customer-required clearances such as TWIC, DISA, and others as needed
Clean driving record
Experience working directly with customers
Experience using Microsoft Office and smart devices
Strong troubleshooting and problem-solving abilities
Ability to work independently and make sound decisions in the field

Nice To Haves

2-5 years of technical field service, industrial maintenance, or commercial process water experience
Industry-specific certifications or licenses
Experience with mechanical, electrical, diesel, or fusion equipment and systems

Responsibilities

Perform field service work safely and efficiently at customer locations
Troubleshoot and diagnose mechanical, electrical, and diesel equipment issues
Complete preventive maintenance and repair activities
Manage parts inventory and equipment readiness
Identify and proactively address potential safety concerns involving company and customer-owned equipment
Provide technical support and recommendations to customers
Document service work, findings, and corrective actions
Utilize critical thinking and troubleshooting skills to resolve equipment and operational challenges
Communicate technical information clearly to customers and internal teams
Work independently with minimal supervision while collaborating effectively with team members