Senior Security Manager (Sadie)

Northeast Security•Boston, MA

24d•Onsite

About The Position

Northeast Security, Inc. is seeking a senior account manager for a premier account in the Boston, Massachusetts area. The role oversees security personnel and operations at the assigned location, including staffing, schedules, procedural compliance, incident reporting, employee communications, and personnel development. The position requires availability to be on call 24/7 and to cover various posts during the assigned shift. Work schedules may include evenings or night shifts, weekends, and holidays, as scheduled annually. The listed salary is $90,000, with the salary range based on experience. Employment is contingent on meeting eligibility requirements and successfully completing required background and drug screenings and orientation.

Requirements

At least five years of security management experience or equivalent field.
At least three years of security supervisor experience or equivalent field.
Customer service and security management experience.
High school diploma or GED equivalent.
Valid driver's license and a clean Massachusetts driving record; the posting specifies a clean driving record of three years or more, depending on the role.
At least 18 years of age.
Ability to communicate clearly and effectively in English, both verbally and in writing.
Neat and professional appearance.
Dependable means of transportation.
Ability to be on call 24/7 and cover various posts during the assigned shift.
Ability to work schedules that may include evenings or nights, weekends, and holidays.
Ability to successfully pass all pre-employment background and drug screenings and complete orientation.
Excellent customer service skills and service delivery orientation.
Client management skills.
Strong leadership skills and knowledge of supervisory practices, procedures, and security operations.
Ability to provide positive direction and motivate performance.
Strong attention to detail and strong written and verbal communication skills.
Ability to demonstrate responsibility and friendliness toward clients and residents.
Professionalism, conflict resolution and problem-solving ability, and ability to multitask and self-manage in a dynamic environment.

Responsibilities

Design work schedules for regular and special assignments to deliver services effectively and efficiently.
Ensure trained and qualified security personnel staff all posts.
Ensure security personnel understand and perform their duties in compliance with facility security operations procedures and location policies, procedures, and regulations.
Review and approve reports, duty logs, and other submissions from security personnel.
Ensure timely notification of serious incidents.
Maintain effective communications with assigned security personnel.
Counsel, advise, motivate, and, when necessary, discipline personnel; provide positive reinforcement.
Work with management to develop and implement employee relations, development, and retention programs for the location.
Ensure assigned security personnel are kept up to date on changes to procedures, policies, or regulations.
Cover various posts during the assigned shift and perform other duties as required by the client or Northeast Security, Inc.
Maintain effective relationships with all levels of company and client organizations.
Maintain knowledge of company policies and procedures and uphold ethical and professional standards.