Senior Security Manager

ASM Global•Philadelphia, PA

About The Position

Under the supervision of the Director of Public Safety, the Security Manager plans, directs, and coordinates the activities of contracted security staff at the Pennsylvania Convention Center (PCC). The role is responsible for achieving short- and long-term financial and operational goals for the department and works closely with the Legends Global Director of Public Safety to keep the PCC secure. The position protects the safety of people and property at the PCC, oversees security operations and Command Station functions, investigates incidents, monitors event activity and safety compliance, and supports emergency response. It supervises Command Station Operators and contracted security staff, coordinates certain building services and records, and works with other department heads to support client experiences and a positive, ethical, and respectful workplace. The role requires a flexible, irregular schedule, including occasional evenings, weekends, and holidays, and availability by phone or electronically 24 hours a day, seven days a week for emergencies. Work may take place indoors and outdoors, and land and/or travel may be required.

Requirements

High school degree.
Three years of experience in public safety.
Three years of experience demonstrating increasing responsibility and leadership in security or law enforcement.
Two years of management experience, including the ability to coach and mentor staff.
Thorough knowledge of security principles and procedures and Security Department principles and procedures.
Agility and ability to move about quickly when needed.
Excellent oral communication and presentation skills.
Excellent negotiation skills.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints and relate to people at all organizational levels.
Energetic, forward-thinking, creative, self-motivated, and of high ethical standards; able to maintain an appropriate professional image.
Ability to work within the Momentous Event Management software application.
Excellent leadership and management skills, including motivating staff, making oneself available, providing regular performance feedback, developing subordinate skills, and encouraging growth.
Ability to identify and resolve problems in a timely manner and gather and analyze information accurately.
Excellent delegation skills, including setting expectations and monitoring delegated work.
Ability to educate, mentor, and share information in a trustworthy manner.
Decisive judgment and a big-picture perspective.
Proficiency in Microsoft Word, Excel, PowerPoint, and two-way radio.
CPR/AED certified instructor.
Ability to meet the physical demands of the role, including maneuvering around the PCC and walking or standing for up to 8–10 hours daily; regular sitting, handling files, typing, operating office machines, and talking and hearing on the telephone are also required.
Ability to work indoors and outdoors as required by the function.

Responsibilities

Plan, direct, and coordinate the activities of contracted security staff at the Pennsylvania Convention Center.
Work closely with the Legends Global Director of Public Safety to ensure the PCC is secure.
Protect the physical safety of employees, contractors, vendors, exhibitors, visitors, and others on PCC premises, as well as the PCC building, grounds, and property.
Make sound decisions in response to safety and security issues arising during events.
Oversee daily Command Station operations, including the CCTV System, ISS 247 Incident Reporting System, Security and Fire Systems, and the Reading Terminal Market Fire System; supervise Command Station Operators.
Preserve order by circulating among visitors within the PCC.
Monitor Move-In and Move-Out activity to ensure security staffing, safe and secure exhibition halls, unobstructed stairwells, strategically placed fire extinguishers, and attendee evacuation before Move-Out begins; contact Show Security when needed.
Investigate incidents by researching information, questioning individuals, completing required paperwork, assessing severity and further action, and taking and securely storing photographs when necessary.
Determine whether Philadelphia Police are required for building investigations.
Monitor contracted security staff for compliance with PCCA and Philadelphia Fire Department safety rules and regulations; patrol and monitor exhibit halls for safety compliance and violations.
Monitor evening, weekend, and holiday events for PCC Security Services and conduct regular security and safety inspections.
Serve as Interim Emergency Response Leader when the Assistant Director of Public Safety is unavailable.
Act as the emergency contact for EMS personnel and determine the urgency of emergencies, appropriate actions, and personnel to contact.
Train to assist as a Command Station Operator when emergency staffing is required.
Assist in establishing rules, regulations, and procedures for safely controlling crowd flow throughout the building.
Inspect display vehicles on event floors for compliance with PCC building codes.
Re-core function rooms by programming door locks when events open and close.
Issue employee and labor identification cards.
Coordinate the PCC lost-and-found function, ensure timely documentation, and maintain an inventory of lost items.
Recommend improvements to PCC Security Services based on professional observations, incident reports, and client feedback.
Remain accessible by phone or electronically 24/7, including holidays, for emergencies affecting the PCC.
Maintain a thorough understanding of PCC operating policies and procedures and the Legends Global Code of Conduct.
Interface with other department heads to create seamless client experiences.
Participate in developing and establishing personnel policies throughout the PCC and help protect employee interests and welfare.
Contribute to a positive, ethical, and respectful working environment; communicate openly and model Legends Global culture.
Maintain confidentiality of PCC, client, vendor, and contractor information in accordance with company guidelines and management directives.
Maintain the radio control log for assigned building radios.
Oversee the parking permit program for PCC personnel and maintain permit parking logs for assigned parking areas.
Carry out supervisory responsibilities in accordance with Legends Global and PCCA policies and applicable laws.