Senior Security Manager

Securitas • Merritt Island, FL

1d

About The Position

The Senior Security Manager (SSL) leads and oversees all security operations for a key, high-profile client in Merritt Island, Florida. The role is accountable for delivering safe, reliable, and compliant security services while protecting the integrity and profitability of the contract. The Senior Security Manager serves as the primary liaison between Securitas and the client, translating client expectations into operational plans and maintaining strong relationships through proactive communication, transparency, and problem resolution.

The position leads and develops management and security teams across assigned sites, establishes performance standards, and fosters accountability, teamwork, and customer focus. It also oversees staffing, scheduling, administrative functions, compliance, training, performance management, and account financial performance. The manager may need to respond to emergencies and critical incidents outside normal business hours.

Requirements

• Bachelor’s degree in criminal justice, business administration, or a related field.
• 5–7 years of law enforcement and/or military experience.
• Proven leadership experience with strong customer service and problem-solving skills.
• Strong background in security operations, including scheduling and day-to-day oversight.
• Excellent client-facing and relationship-building skills, with a track record of service excellence.
• Service-first mindset, sound judgment, attention to detail, and clear communication.
• Solutions-focused approach and ability to work independently and as part of a team.
• Valid driver’s license with a clean driving record.
• Availability to respond to emergencies outside normal business hours.

Nice To Haves

• Aviation compliance experience.
• High ethical standards and integrity.
• Strong planning, decision-making, and problem-solving skills.
• Ability to lead across diverse teams and cultures.
• Ability to thrive in a fast-paced, evolving environment.
• Demonstrated initiative and business acumen.
• Financial literacy and ability to develop actionable insights.
• Passion for operational excellence, contract compliance, and business protection.

Responsibilities

• Manage client relationships to support satisfaction, retention, and 100% client satisfaction through proactive engagement and problem resolution.
• Lead, coach, and develop management and security teams, including recruiting, hiring, and retaining operational talent.
• Develop and execute weekly, monthly, and quarterly operational goals, and update senior leadership using Salesforce and performance metrics.
• Oversee daily operations, including staffing, scheduling, and administrative functions for assigned sites.
• Conduct inspections and ensure contract, company policy, and applicable aviation compliance.
• Partner with HR, Training, and Compliance teams to align operations with company objectives and client expectations.
• Set, monitor, and evaluate performance goals; oversee performance reviews, professional development, and improvement plans.
• Identify performance or knowledge gaps, ensure required training is completed, and promote continuous learning.
• Lead regular meetings to communicate goals, share best practices, and recognize success.
• Support and drive account financial performance, protect profitability, and manage resources effectively.
• Respond to emergencies and critical incidents outside normal business hours as needed.
• Perform other related duties as required.

Benefits

• Comprehensive benefits for eligible employees.
• Annual incentive and recognition programs, where applicable.
• Weekly pay.
• Paid training and professional development.
• Career advancement opportunities and leadership development programs.
• Supportive and inclusive work environment.
• Opportunity to work for the world’s leading protective services company and support a high-profile client account.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior