Senior Security Analyst (MSSP)

DATAVOX INC•Houston, TX

6d•Onsite

About The Position

DataVox is seeking an experienced, customer-focused Senior Security Analyst to join our growing Managed Information Technology team in Houston, TX. This role is ideal for a cybersecurity professional who enjoys investigation, incident response, customer consulting, security operations, and helping organizations improve their overall security posture. This is a hands-on role with a strong client facing requirement. The ideal candidate enjoys solving complex problems, communicating effectively with both technical and non-technical audiences, and taking ownership of security issues from identification through resolution. If you are looking for a role where you can make a measurable impact on customer security while continuing to grow your cybersecurity expertise, this is an excellent opportunity.

Requirements

Microsoft 365 Security and Microsoft Entra ID
Endpoint Detection and Response (EDR)
Cybersecurity investigation and incident response
Email security and phishing analysis
Vulnerability management
Security risk assessment
Network and firewall fundamentals
Backup and disaster recovery concepts
Strong analytical and critical thinking abilities
Excellent verbal and written communication skills
Strong organization, documentation discipline, and attention to details
Ability to explain technical issues to non-technical audiences
Customer-facing professionalism
Ability to manage multiple competing priorities and coordinate across teams
Strong ownership and accountability
Collaborative problem-solving mindset

Nice To Haves

CompTIA Security+, CompTIA CySA+, SSCP, Microsoft Security Certifications (SC-200, SC-300), CrowdStrike Certifications, Checkpoint Harmony (Email and Collabration) or other equivalent cybersecurity certifications
4-7 years cybersecurity experience
Managed Service Provider (MSP) or Managed Security Services (MSSP) experience
CrowdStrike Falcon, Arctic Wolf, Microsoft Security Stack, Datto, Fortinet, Meraki, Palo Alto, SonicWall, Sentinel One
MSP platforms such as ConnectWise, RMM, ScreenConnect, IT Glue
Customer-facing security consulting

Responsibilities

Serve as the primary escalation point for security alerts generated from multiple platforms, vendors, and internal teams.
Investigate escalated security alerts and suspicious activity.
Review endpoint, identity, email, and network security events.
Evaluate business impact and security risk.
Coordinate response efforts when security incidents occur and ensure all stakeholders remain informed throughout the process.
Build and maintain incident timelines.
Coordinate containment actions.
Escalate critical security issues appropriately.
Manage communication between customers, vendors, and internal teams.
Track remediation efforts and recovery activities.
Confirm incident closure requirements.
Document lessons learned and follow-up recommendations.
Help customers secure their Microsoft 365 and identity environments by investigating security events, identifying risks, and recommending improvements to strengthen their security posture.
Investigate risky sign-ins and impossible travel events.
Analyze MFA fatigue attacks and password spray indicators.
Review suspicious mailbox activity and privileged access concerns.
Identify legacy authentication risks and Conditional Access gaps.
Recommend security improvements that balance risk reduction and business requirements.
Help ensure customers maintain effective endpoint protection by overseeing security posture, coordinating threat response activities, and partnering with CrowdStrike Falcon Complete's 24x7 managed security team.
Review and validate security incidents escalated by CrowdStrike Falcon Complete and other security platforms.
Coordinate with CrowdStrike analysts during threat investigations and response activities.
Track containment, remediation, and recovery actions through resolution.
Identify systems lacking endpoint protection, security coverage, or policy compliance.
Review high-risk vulnerabilities.
Track patching and remediation efforts.
Coordinate corrective actions with internal teams.
Escalate unresolved security concerns.
Assist customers with vulnerability prioritization based on business risk and threat exposure.
Develop monthly customer security reports.
Create executive-friendly scorecards.
Track security trends over time.
Monitor vulnerability remediation progress.
Identify recurring security concerns.
Present actionable recommendations.
Develop and refine security playbooks.
Improve alert workflows and escalation standards.
Identify automation opportunities.
Enhance reporting and dashboards.
Support compliance and security maturity initiatives.
Provide feedback on process improvements.
Help standardize security procedures across customers.
Serve as an internal subject matter expert for key security technologies and processes.
Assist with security platform configuration and optimization.
Improve alert routing and workflow efficiency.
Support automation and workflow improvement initiatives.
Identify tool gaps and optimization opportunities.
Maintain documentation and procedures.
Advise leadership on security platform improvements.
Support internal teams with security-related questions.