Scheduling Coord, Sr

Bayfront Health•St. Petersburg, FL

19h•Onsite

About The Position

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: Scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Orlando Health Bayfront Hospital has been at the forefront of healthcare in St. Petersburg, FL for nearly 100 years as a community hospital, trauma center and academic teaching center. A commitment to quality has earned the hospital recognition with a USA Today Top Workplaces award for 2025 and an “A” Hospital Safety Grade for Spring 2025 from The Leapfrog Group. As an academic medical center, we are committed to training future physicians and staying on the forefront of medical research and technology. This position supports an ACGME-accredited residency program in Family Medicine. Orlando Health is one of Florida’s most respected healthcare systems, known for our unwavering commitment to excellence, patient care, and employee satisfaction. As part of our extensive network of hospitals, practices, and specialty services, we provide seamless access to integrated, high-quality care across multiple community locations. Collectively, our dedicated teams honor a legacy of over 100 years by providing professional and compassionate care to the patients, families and communities we serve.

Requirements

High school diploma and medical terminology and/or basic anatomy training required.
Three (3) years of experience in clinical registration and scheduling.

Nice To Haves

Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.

Responsibilities

Responsible for maintenance of appropriate departmental schedules.
May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
Accurately communicates prep information, arrival time and arrival location to patient.
Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data.
Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
Assist in training or mentoring of all team members.
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Monitors workload each day and prioritizing based on department.
Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
Takes a proactive role in problem resolution.