Senior Scheduling Coordinator
About The Position
Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health organization offering opportunities for career growth. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet™ Hospital, recognized for nursing excellence. Several LVHN hospitals have received 'A' grades from The Leapfrog Group for patient safety. This role administers diagnostic tests, preadmission testing, rehab, and/or physician appointment schedules for hospital departments and physician practices, contributing to an exceptional health care experience.
Requirements
- High School Diploma/GED
- 1 year scheduling experience within the Patient Access Center or Proficient in all basic scheduling procedures (e.g. DEXA, Echo, etc.) and has been trained on one or more complex diagnostic tests (e.g. IR, MRI) or experience scheduling physician appointments across multiple regions (Pocono, Lehigh Valley, Hazleton).
Responsibilities
- Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments.
- Coordinates schedules with patients, physician, office staff, and/or ancillary department as necessary.
- Communicates and dispenses instructions and explains necessary preps to the patient or their designee in terms they can understand.
- Identifies opportunities for improvement and works with the management team to implement change.
- Provides floor support for both new and tenured scheduling staff on an as-needed basis.
- Serves as a resource for Patient Access staff, physicians, departments, and referring offices.
- Verifies and updates patient demographic information.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
