Senior Scheduling Coordinator

Lehigh Valley Health Network•REMOTE IN PENNSYLVANIA, PA

2d•Remote

About The Position

Lehigh Valley Health Network (LVHN) is seeking a Senior Scheduling Coordinator to administer diagnostic tests, preadmission testing, rehab, and/or physician appointment schedules for hospital departments and/or physician practices. This role involves gathering clinical information to ensure appropriate scheduling, coordinating schedules with patients and staff, communicating instructions, identifying improvement opportunities, providing support to scheduling staff, and serving as a resource for various teams. The position also requires verifying and updating patient demographic information.

Requirements

High School Diploma/GED
1 year scheduling experience within the Patient Access Center or Proficient in all basic scheduling procedures (e.g. DEXA, Echo, etc.) and has been trained on one or more complex diagnostic tests (e.g. IR, MRI) or experience scheduling physician appointments across multiple regions (Pocono, Lehigh Valley, Hazleton)

Responsibilities

Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments.
Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary.
Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand.
Identifies opportunities for improvement and work with management team to implement change.
Provides floor support for both new and tenured scheduling staff on an as needed basis.
Serves as a resource for Patient Access staff, physicians, departments and referring offices.
Verifies and updates patient Demographic information.