Senior Salesforce Technical Lead

Amgen•Thousand Oaks, CA

16h

About The Position

Join Amgen’s Mission of Serving Patients. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. In this vital role you will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service platform. Salesforce Technical Lead is responsible for crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies. The candidate will support the development of the PSP Platform at Amgen. You will stay abreast of the Salesforce roadmap and capabilities, provide feedback to and develop standard methodologies, optimize engineering or release processes. The Salesforce Technical Lead will collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle. Recommend strategic technology solutions that align with patient services strategy and achieve the greatest business impact.

Requirements

Doctorate degree OR Master’s degree and 3 years of development experience Or Bachelor’s degree and 5 years of development experience Or Associate’s degree and 10 years of development experience Or High school diploma / GED and 12 years of development experience
Experience with SFDC Service Cloud/ Health Cloud in a call center environment
Working in a regulated industry such as healthcare or life sciences
Ability to work in a changing environment and prioritize multiple projects simultaneously
Superb interpersonal skills to work across and up through the organization, including partner/customer concern and mitigation of issues, risks, and business impacts
Advanced problem-solving capabilities and the ability to use constraints as opportunities
Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles
Experience with Tableau and other reporting and analytics tools
2+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards
4+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management
Experience integrating Salesforce.com with other applications
Salesforce and/or AGILE Certifications

Responsibilities

Handle day to day development activities on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura
Support the creation of customizations and integrations required to solution delivery
Lead major projects as a solution architect and guide/mentor junior resources within the team.
Model data structures aligning closely with health cloud and service cloud objects.
Develop custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS
Apply standard methodologies and experience to build Salesforce.com applications
Understand Salesforce security and apply the Organization-Wide Default, sharing patterns, profiles or permissions to your applications
Communicate software and system designs using UML.
Collaborate with team members to apply abstractions and service-orientation to foster scalability
Develop Test classes and automation to validate business logic and avoid production issues
Work closely with other developers in the team including business analyst, QA analyst and project managers
Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis
Develop estimates for projects
Experience with Amazon Web Services and/or Amazon Connect

Benefits

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible.

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