Senior Salesforce Systems Administrator

Rumpke Waste & Recycling•Colerain Township, OH

About The Position

The Senior Salesforce Systems Administrator is responsible for the advanced administration, optimization, governance support, and operational leadership of Rumpke’s Salesforce platform. This role serves as a senior-level technical administrator supporting a rapidly evolving enterprise Salesforce environment across Sales, Marketing, Customer Service, Operations, and Revenue functions. The Senior Salesforce Systems Administrator will work closely with the Salesforce Architect, Product Owners, Business Analysts, Business Process Managers, Developers, integration teams, implementation partners, and business stakeholders to support scalable platform growth, improve operational maturity, and ensure alignment with enterprise governance standards. This position is expected to operate with a high degree of independence and technical expertise while also mentoring administrators, supporting release management activities, driving platform best practices, and helping establish long-term operational processes and standards.

Requirements

User and access management (profiles, roles, permission sets)
Salesforce configuration (fields, objects, page layouts, record types)
Declarative automation using Salesforce Flows and validation rules
Report and dashboard creation, including custom report types
Troubleshooting and resolving configuration-related defects
Ability to document changes and follow change-control processes
Ability to collaborate effectively with Product Owners, business stakeholders, and implementation partners
Ability to scope and estimate changes (hours of work, days to build/test/deploy) and maintain backlog
Ability to work with business stakeholders to prioritize work and backlog
Ability to provide at least two references for organizations you have administered
8+ years of experience as a Salesforce Administrator in a production environment
Experience supporting a live Salesforce org, including post-go-live support
Working knowledge of Salesforce CRM concepts across Sales, Marketing, Customer Service, and Operations
Experience participating in Salesforce release cycles and change management
Basic familiarity with ERP/Financial systems and with Field Services Operations
Salesforce Administrator training (Trailhead or equivalent)
Salesforce Flow (Visual Flow) fundamentals training and Salesforce reporting and dashboard training

Nice To Haves

Sales Cloud Consultant Certification - Preferred
Salesforce Administrator Certification (ADM 201) - Preferred
Service Cloud Consultant Certification - Preferred

Responsibilities

Leads administration and governance of user access, profiles, roles, permission sets, and sharing/security models in alignment with enterprise security standards
Partners with Product Owners, Business Analysts, Architects, and business stakeholders to translate business requirements into scalable declarative Salesforce solutions
Reviews and validates configuration changes to ensure alignment with architecture standards, naming conventions, technical debt reduction strategies, and platform scalability goals
Documents and executes configuration changes and support activities in accordance with IT change-control and governance processes
Mentors and trains junior Salesforce System Administrators, acts as platform SME, and owns medium-to-high complexity platform enhancements
Supports Salesforce release management processes, including deployment coordination, regression testing, sandbox management, and production validation activities, leads release readiness activities, and performs enterprise impact analysis/risk assessments
Provides advanced troubleshooting and root cause analysis for platform defects, integration issues, automation failures, and user-impacting incidents
Creates and maintains technical documentation, data dictionaries, configuration standards, operational procedures, KPI's, and knowledge base articles
Develops and maintains advanced reports, dashboards, and reporting structures to improve operational visibility and executive reporting
Designs and implements advanced flows, security models, automated frameworks, dynamic forms/pages, complex validation logic/rules, assignment logic, and approval processes
Configures and maintains Salesforce metadata, including custom fields, objects, record types, page layouts, and list views, to support approved and evolving business processes
Participates in CAB and ARB processes and enforces configuration and documentation standards
Leads data quality initiatives, reviews configurations for best practices, defines reporting standards and dashboard strategies, and identifies platform risks.
Administers user access, including user setup, updates, deactivation, roles, profiles, and permission sets, in alignment with security and governance standards
Supports onboarding and offboarding processes, including reassignment of record ownership for users who leave the organization
Partners with Salesforce implementation vendors and internal IT teams to resolve configuration defects and support enhancements
Serves as the primary day-to-day administrator for a live and expanding Salesforce environment, providing advanced (Tier 3) support