Senior Salesforce Administrator

Brandeis University•Waltham, MA

About The Position

The Senior Salesforce Administrator will be responsible for maintaining a Salescloud instance of Salesforce and associated applications, including Kindsight ascend and ascend portal, Marketing Cloud Account Engagement, Linvio, and Conga overseeing system enhancements and upgrades, reviewing and implementing system security, participating in end-user training, and overseeing Salesforce DevOps using GearSet or a similar tool.

Requirements

5-8 yrs related Salesforce work experience.
Experience with Salesforce security, including profiles and permission sets (and permission set groups), role hierarchy and record access implications, org‑wide defaults, sharing rules and field‑level security is required.
Experience with DevOps tools, such as GearSet, is required.
Excellent analytical and problem solving skills and demonstrated ability to set priorities and meet deadlines.
Ability to work well under pressure and understand the urgency of University deadlines, strong customer service skills.
Experience maintaining a high degree of discretion with data.
Strong systems analysis and support background and a demonstrated ability to learn and apply new technologies.
A strong aptitude for learning new applications and new functionality is required.

Nice To Haves

Experience working with Salesforce managed package applications and Digital Experience pages is preferred.
Familiarity with Salesforce Flow Builder is preferred.
Experience with Marketing Cloud Account Engagement (formerly Pardot) is a plus.
Experience with Apex coding solutions is a plus.
Salesforce certification is strongly preferred.
Experience in Higher Education is preferred.

Responsibilities

Maintain system configuration and oversee system enhancements - 75% -Configure and manage our Salesforce to Splunk integration for enhanced security logging.
Maintain and update security certificates to ensure uninterrupted access to Brandeis Gateway and other identity-managed portals.
Manage the full deployment lifecycle using tools like Gearset to move metadata and code between development, test, and production environments.
Lead technical platform upgrades, such as performing manual configurations and version updates for managed packages like ascend.
Perform rollback operations and hotfixes when deployment issues arise in the production environment.
Configure custom fields and picklist values to support evolving business reporting needs.
Optimize database performance by reviewing storage usage and clearing large volumes of system logs regularly.
Execute routine environment maintenance, including daily audit trail log reviews, storage monitoring, and Gearset deployment monitoring.
Manage robust data backup protocols, performing weekly sandbox metadata backups and monthly full data exports to secure network directories.
Oversee platform security and compliance, including the proactive discovery and remediation of sensitive data (e.g., PII/SSN deletion), managing trusted IP ranges, and updating identity provider (IDP) certificates
Perform regular system cleanup by clearing outdated log files and deleting unused public reports that have not been run for extended periods.
Act as a technical lead for specific business processes, such as householding logic and constituent type realignment projects.
Monitor and maintain email deliverability, tracking shared IP reputation scores and troubleshooting sender rejection issues.
Provide high-tier technical support, managing a consistent volume of user login requests and troubleshooting complex tickets for event registrations and permissions.
Oversee Salesforce system upgrades and new release roll-outs - 20% - Review release notes, assess new features and impacts to business processes and basic changes in functionality delivered as part of the Salesforce scheduled releases (3 times per year).
Lead complex platform upgrades, specifically managing ascend version transitions including manual configurations across DEV, TEST, and Production environments.
Provide knowledge and participate in end-user training - 5% - Create/administer end user training for advanced configuration.
Provide knowledge transfer to Salesforce team in ITS and IA.