Senior Salesforce Service Cloud Developer
About The Position
This role is for candidates based in Latin America only. Our client is a US-headquartered multinational tech company focused on application performance monitoring and application security. Their software is being used all over the world by companies that are keen to map and monitor their apps, microservices, containers, and IT infrastructure running in the cloud (multi- or hybrid-), and hyperscale network environments. For them, we're looking for a strong, hands-on Service Cloud developer/architect to support a high-priority hypercare effort and take the platform to the next level. This is an execution-focused role with immediate impact: stabilizing the platform, resolving production issues, and improving scalability.
Requirements
- Strong spoken and written English level
- Self-sufficient, strong contributors who thrive in high urgency environments
- Experienced, hands-on developers who can own outcomes
- Be based in Latin America
- Strong Salesforce Service Cloud experience (dev + config)
- Deep Apex and solid object-oriented fundamentals (e.g., dependency injection, inheritance)
- Ability to read/debug complex code and troubleshoot across systems
- Hands-on builder mindset (not a pure architect or configurator)
- Experience with LWC and core Service Cloud features
Nice To Haves
- Front-end experience (React, HTML/CSS)
- Experience with support portals / UX
- Exposure to AI capabilities in Service Cloud
- Familiarity with Cloudflare or WAF environments
- JavaScript depth is helpful but not a blocker
Responsibilities
- Jump in quickly to troubleshoot and resolve production issues (including SSO/integration challenges)
- Burn down hypercare defects and stabilize the platform
- Lead hands-on development across Service Cloud (not just design/architecture)
- Improve technical quality, scalability, and maintainability
- Work on core Service Cloud capabilities like case lifecycle, SLAs, Omni-Channel, chat, and notifications
- Support portal development (front-end + back-end) and broader integrations (e.g., SAP, Cloudflare/WAF)
Benefits
- Long-term, no-end-date Independent contractor agreement
- Totally remote, full-time (40h/week)
- Payment in USD, biweekly or monthly
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
