Senior Salesforce QA Analyst

Blue Cross & Blue Shield of Rhode Island•Providence, RI

1d•$93,600 - $140,400

About The Position

The Senior Salesforce QA Analyst directs quality assurance strategy and execution for a Salesforce delivery pod supporting Sales, Service, and Configuration workstreams. The role organizes testing across day-to-day support and project delivery, defines test approach and coverage, coordinates QA work within agile/scrum ceremonies, validates Salesforce configuration and custom development, ensures regression readiness, and promotes practices that improve release confidence, production stability, and user outcomes. The role works closely with product owners, scrum masters, developers, analysts, configuration administrators, technical leads, architects, release management, integration, security, and data teams. Platform scope includes Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud where applicable, Data Cloud integrations, Salesforce configuration, Apex, Lightning Web Components, Flow, APIs, integration touchpoints, test data, automation frameworks, CI/CD validation, and connected enterprise systems. The position also leads defect and release-quality activities, supports production validation and root cause analysis, mentors team members, maintains QA documentation, and recommends improvements to testing tools and practices. BCBSRI offers in-office, hybrid, and remote work schedules based on role. Remote work is limited to approved residents of specified states and requires Human Resources approval.

Requirements

Bachelor's degree in Information Technology, Data Science, Computer Science, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and experience.
Five to seven years of quality assurance, quality engineering, or software testing experience, including significant experience testing Salesforce solutions in enterprise environments.
Experience leading QA execution for agile/scrum teams or pods supporting project delivery, enhancements, configuration, integration and regression testing, and operational support.
Experience testing Salesforce Sales Cloud and Service Cloud, including business processes, configuration, integrations, security and access, reporting, and release readiness.
Strong knowledge of Salesforce functional, regression, integration, end-to-end, user acceptance support, production smoke, and release validation testing practices.
Understanding of Salesforce configuration and administration concepts, including objects, fields, layouts, Lightning record pages, flows, validation rules, approval processes, profiles, permission sets, roles, sharing rules, reports, and dashboards.
Familiarity with Apex, Lightning Web Components, SOQL, Salesforce Flow, APIs, platform events, and integration patterns, with the ability to design appropriate test coverage.
Ability to direct QA work across QA analysts, developers, analysts, and configuration administrators, including planning, work breakdown, sequencing, estimation, dependency management, and delivery accountability.
Strong understanding of agile/scrum practices, including refinement, sprint planning, standups, reviews, retrospectives, definition of ready, definition of done, and test execution management.
Ability to interpret requirements, technical designs, user stories, acceptance criteria, process flows, data mappings, and integration specifications and translate them into test scenarios and cases.
Experience with test and defect management, traceability, test evidence, reporting, QA metrics, and communicating quality risks to technical and business stakeholders.
Understanding of risk-based testing and prioritizing coverage according to business and user impact, technical complexity, integration risk, production defect history, and release scope.
Experience validating Salesforce security and access models, including profiles, permission sets, role hierarchy, sharing rules, field-level security, object permissions, auditability, and least-privilege access.
Experience testing Salesforce integrations with internal or external systems using secure and governed data synchronization, API-led, event-driven, batch, and middleware-based patterns.
Experience with test automation concepts, identifying automation candidates, collaborating on frameworks, reviewing automated coverage, and balancing automated and manual testing.
Experience supporting CI/CD and release management, including deployment validation, environment readiness, source control awareness, build verification, change control, release signoff, and post-deployment verification.
Knowledge of Salesforce data concepts, data quality, test data management, migration validation, reconciliation, and reporting accuracy.
Experience troubleshooting Salesforce defects and quality issues, including automation errors, integration failures, configuration defects, access issues, data problems, regression gaps, and environment concerns.
Ability to develop and maintain QA strategies, plans, cases, regression suites, defect reports, traceability matrices, release checklists, and support handoff materials.
Ability to mentor and coach team members on testing discipline, acceptance criteria, defect quality, regression practices, and continuous quality improvement.
Ability to partner effectively with business and technical stakeholders across product, scrum, analysis, architecture, development, configuration, security, integration, data, release management, and operations.
Knowledge of regulated-environment expectations, including privacy, auditability, data protection, accessibility, retention, secure access, protected information handling, and evidence-based validation.
Proficient communication and presentation skills for technical and non-technical audiences, including explaining quality risks, test progress, release readiness, defect trends, and delivery impacts.
Comfort working in agile/scrum delivery models and operating within waterfall, hybrid, or governance-driven processes when required.

Nice To Haves

Master's degree in Information Technology, Computer Science, Systems Engineering, Business Information Systems, Quality Engineering, or a related field.
Salesforce certifications such as Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Platform Developer I, or other certifications demonstrating platform knowledge.
Quality or agile certifications such as ISTQB, Certified ScrumMaster, Professional Scrum Master, SAFe, Agile Tester, or similar.
Experience supporting Salesforce in a regulated enterprise environment, preferably healthcare, insurance, financial services, or another environment with strong privacy, auditability, accessibility, and data protection requirements.
Experience with Experience Cloud, Financial Services Cloud, Data Cloud, Marketing Cloud, Agentforce/Einstein capabilities, OmniStudio, or other Salesforce clouds relevant to customer/member-facing and internal service workflows.
Experience with Salesforce test or regression automation, API testing tools, CI/CD pipeline validation, test management tools, defect management tools, and reusable test asset management.
Experience testing data migrations, ETL processes, data quality remediation, integration workflows, and reconciliation across Salesforce and enterprise systems.
Experience working in a global delivery model or with blended internal, vendor, and offshore QA and development teams.

Responsibilities

Lead and coordinate QA activities for a Salesforce pod, organizing, estimating, sequencing, reviewing, and completing testing work within agile/scrum delivery cycles.
Define and maintain QA strategy for Sales, Service, and Configuration workstreams, including functional, regression, integration, user acceptance support, data validation, smoke, and release-readiness testing.
Collaborate with product owners, scrum masters, analysts, technical leads, and developers to refine user stories, acceptance criteria, scenarios, test data needs, dependencies, and definition-of-done expectations.
Develop, maintain, and execute test plans, test cases, traceability, regression suites, and quality metrics for delivery, enhancements, and support work.
Lead QA planning and execution across backlog refinement, sprint planning, standups, defect triage, sprint reviews, retrospectives, release planning, and post-release validation.
Coordinate validation of Salesforce configuration, automation, Apex, Lightning Web Components, Flow, APIs, security, integrations, reporting, and user experience changes.
Direct end-to-end testing across Salesforce and connected enterprise systems, including API, middleware, data synchronization, event-driven, batch, contact center, document management, identity, reporting, and downstream integration scenarios where applicable.
Establish regression practices for reliable Salesforce releases, including business-process coverage, high-risk process coverage, automation candidates, release impact analysis, and reusable test assets.
Lead defect management, including logging, prioritization, triage, root cause analysis, retesting, closure validation, trend analysis, and communication of quality risks and release impacts.
Define and monitor quality metrics such as test coverage, defect leakage, escaped defects, regression pass rate, automation coverage, execution progress, test data readiness, and release quality indicators.
Partner with release management and DevOps teams on CI/CD validation, deployment verification, smoke testing, change control, rollback planning, environment readiness, and release signoff.
Coordinate Salesforce test data setup, masking or privacy considerations, migration validation, reconciliation, data quality checks, and repeatable test data preparation.
Support compliance, privacy, security, accessibility, and auditability expectations through testing of access controls, data protection, reporting accuracy, and regulatory considerations.
Lead production validation and support root cause analysis for quality-related incidents, defects, integration failures, data and access issues, automation errors, regression gaps, and user-reported Salesforce issues.
Coach and mentor QA team members and cross-functional colleagues on quality practices, test design, acceptance criteria, automation opportunities, defect quality, risk-based testing, and agile QA discipline.
Maintain and improve QA documentation, including strategies, plans, cases, automation notes, traceability, release checklists, defect reports, standards, and support handoff materials.
Assess Salesforce releases, AppExchange changes, testing tools, automation frameworks, and QA practices, and recommend improvements to reliability, effort, and delivery velocity.
Perform other duties as assigned.