Senior Salesforce Developer for Support
About The Position
We are seeking a highly motivated and experienced Senior Salesforce Developer to join our growing team focused on production application support. In this critical role, you will work directly with our client operation team leaders and support professionals responsible for providing exceptional technical support for our Salesforce Health Cloud ecosystem of applications. You will play a key role in ensuring the smooth operation and user satisfaction of Patient Services Hub programs, engagement portals, and copay programs built on Salesforce Health Cloud, Experience Cloud, MuleSoft, and leveraging an API-first approach. The ideal candidate is a seasoned Senior Salesforce Developer for Support with a passion for building and leading high-performing teams. They possess a deep understanding of ITIL principles and leverage them to establish a robust support framework. They are analytical, results-oriented, and adept at identifying trends and implementing proactive solutions. They are also a skilled communicator who can bridge the gap between technical and business teams.
Requirements
- Bachelor’s degree in relevant field
- 10+ years of software development experience
- Minimum of 5-6 years of experience in Salesforce ecosystem support, with a strong focus on the Health Cloud platform
- In-depth knowledge of ITIL processes and methodologies
- Experience with Salesforce Health Cloud and knowledge of incident, problem, and change management
- Strong understanding of Experience Cloud, MuleSoft integrations, and API-first development principles
- Experience working with business rule engines
- Proven ability to analyze data, identify trends, and develop solutions
- Excellent communication, collaboration, and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic environment
- Demonstrated ability to prioritize competing demands and manage multiple tasks simultaneously
- Strong understanding of API-first development principles and best practices.
- Holds Salesforce Certification(s), one of or combination of Salesforce Certified Platform Developer I (or higher): MuleSoft Certified Developer
Nice To Haves
- Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
- Experience with copay program management in Salesforce Health Cloud.
- Experience with Salesforce Experience Cloud for portals and microsites.
- Experience with healthcare data standards (e.g., HL7, FHIR).
- Experience working in an Agile development environment.
- Excellent communication, collaboration, and problem-solving skills.
- Strong analytical and critical thinking abilities.
Responsibilities
- Responsible for diagnosing and resolving high severity and high impact incidents.
- Collaborate with business stakeholders to understand their support needs and expectations and translate them into technical requirements for smaller enhancements as needed
- Strong analytical capabilities and experience or capacity to quickly grasp business concepts
- Strong negotiating and problem-solving skills
- Implement and execute application support aligned with ITIL best practices
- Lead diagnosis of complex issues across the ecosystem of applications making up EVERSANA’s Actics suite of solutions
- Perform support duties aligned with our key performance indicators (KPIs) to achieve effectiveness and user satisfaction
- Proactively monitor system health and performance using relevant metrics and tools
- Analyze trends, identify root causes of issues, and implement solutions to prevent recurrence
- Work closely with team members to ensure smooth resolution of reported issues
- Prepare application support changes in accordance Change / Release Management policies.
- Foster a knowledge-sharing culture within the support team
- Stay up-to-date on the latest Salesforce Health Cloud features and functionality
- Develop and maintain comprehensive technical documentation
- Ensure code quality through code reviews and unit testing
- Participate in the Salesforce ecosystem and contribute to the sharing of knowledge and best practices
- Align to the strategy and governance of EVERSANA Salesforce Center of Excellence (CoE)
- Act as SME for Business Process and Salesforce technologies
- All other duties as assigned
Benefits
- competitive salaries and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
