Senior Salesforce Developer for Support

EVERSANA•Mason, OH

12d•$150,000 - $165,000•Onsite

About The Position

We are seeking a highly motivated and experienced Senior Salesforce Developer to join our growing team focused on production application support. In this critical role, you will work directly with our client operation team leaders and support professionals responsible for providing exceptional technical support for our Salesforce Health Cloud ecosystem of applications. You will play a key role in ensuring the smooth operation and user satisfaction of Patient Services Hub programs, engagement portals, and copay programs built on Salesforce Health Cloud, Experience Cloud, MuleSoft, and leveraging an API-first approach. The ideal candidate is a seasoned Senior Salesforce Developer for Support with a passion for building and leading high-performing teams. They possess a deep understanding of ITIL principles and leverage them to establish a robust support framework. They are analytical, results-oriented, and adept at identifying trends and implementing proactive solutions. They are also a skilled communicator who can bridge the gap between technical and business teams.

Requirements

Bachelor’s degree in relevant field
10+ years of software development experience
Minimum of 5-6 years of experience in Salesforce ecosystem support, with a strong focus on the Health Cloud platform
In-depth knowledge of ITIL processes and methodologies
Experience with Salesforce Health Cloud and knowledge of incident, problem, and change management
Strong understanding of Experience Cloud, MuleSoft integrations, and API-first development principles
Experience working with business rule engines
Proven ability to analyze data, identify trends, and develop solutions
Excellent communication, collaboration, and interpersonal skills
Ability to work effectively in a fast-paced and dynamic environment
Demonstrated ability to prioritize competing demands and manage multiple tasks simultaneously
Strong understanding of API-first development principles and best practices.
Holds Salesforce Certification(s), one of or combination of
Salesforce Certified Platform Developer I (or higher):
MuleSoft Certified Developer

Nice To Haves

Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
Experience with copay program management in Salesforce Health Cloud.
Experience with Salesforce Experience Cloud for portals and microsites.
Experience with healthcare data standards (e.g., HL7, FHIR).
Experience working in an Agile development environment.
Excellent communication, collaboration, and problem-solving skills.
Strong analytical and critical thinking abilities.

Responsibilities

Responsible for diagnosing and resolving high severity and high impact incidents.
Collaborate with business stakeholders to understand their support needs and expectations and translate them into technical requirements for smaller enhancements as needed
Implement and execute application support aligned with ITIL best practices
Lead diagnosis of complex issues across the ecosystem of applications making up EVERSANA’s Actics suite of solutions
Perform support duties aligned with our key performance indicators (KPIs) to achieve effectiveness and user satisfaction
Proactively monitor system health and performance using relevant metrics and tools
Analyze trends, identify root causes of issues, and implement solutions to prevent recurrence
Work closely with team members to ensure smooth resolution of reported issues
Prepare application support changes in accordance Change / Release Management policies.
Foster a knowledge-sharing culture within the support team
Stay up-to-date on the latest Salesforce Health Cloud features and functionality
Develop and maintain comprehensive technical documentation
Ensure code quality through code reviews and unit testing
Participate in the Salesforce ecosystem and contribute to the sharing of knowledge and best practices
Align to the strategy and governance of EVERSANA Salesforce Center of Excellence (CoE)
Act as SME for Business Process and Salesforce technologies
All other duties as assigned