Senior Salesforce Developer, Customer Success Operations

Healthie•New York, NY

4d•Hybrid

About The Position

Healthie is seeking a Senior Salesforce Developer for Customer Operations to own the engineering behind our customer lifecycle in Salesforce. This is a developer-first role focused on building and maintaining the Salesforce system to support customer success and support teams. The ideal candidate will have a strong understanding of Salesforce development, API integrations, and Customer Success Operations workflows. This role requires a blend of technical expertise and operational understanding to create efficient and scalable systems. The position involves hands-on development, including Apex, Flows, Lightning components, and API integrations, as well as collaborating with various teams to translate customer success strategy into functional workflows. The goal is to make the customer lifecycle native to Salesforce, ensuring data integrity and enabling AI-powered customer workflows.

Requirements

6–10+ years in Salesforce development, RevOps engineering, or GTM / Customer systems — with meaningful time spent writing code, not just configuring
Hands-on Salesforce developer: Apex, SOQL, triggers, Flows, LWC, and custom object modeling. Comfortable with sandboxes, source control, and a real deployment process (SFDX / Git / CI)
Strong API integration experience: REST and Bulk APIs, webhooks, and middleware. Direct, hands-on experience with Stripe billing and subscription APIs specifically
Deep understanding of Customer Success Ops workflows: onboarding, health scoring, renewals, expansion, and churn — you know how Customer teams operate and what they need from their systems
Scaled-company rigor and startup speed: you've operated inside a larger organization where data volume, governance, and complexity are serious — and you thrive at startup operating rhythm, with ambiguity, ownership, and fast iteration
AI-native: you already use AI tools in your engineering workflow and are excited to build AI-powered systems, not just talk about them
SaaS fluency: comfortable with ARR, NRR, gross/net retention, churn, and expansion, and how they're represented in systems
Strong communicator: you can translate cleanly between Customer Success, Finance, Product, and Engineering, and set realistic expectations under change
Understands HIPAA constraints on tooling and data flows
U.S. work authorization is required

Nice To Haves

Salesforce certifications (Platform Developer I / II, Administrator)
Experience with Salesforce Revenue Cloud, PandaDoc, or quote-to-cash builds
Prior migration off a dedicated Customer Success platform (Vitally, Gainsight, ChurnZero, Totango) into Salesforce
Data warehouse / analytics engineering exposure (dbt, SQL, BI layers)
Python or another scripting language for integrations and tooling

Responsibilities

Build the Customer lifecycle natively in Salesforce — Apex classes and triggers, Flows, Lightning Web Components (LWC), validation rules, and custom objects for onboarding, health, renewals, expansion, and churn.
Write production-grade, tested code — meaningful Apex test coverage, bulk-safe logic, and thoughtful use of code vs. declarative tooling based on what actually scales.
Own deployment hygiene — sandboxes, source control (Git / SFDX), and a repeatable release process.
Refactor toward maintainability — pay down clicks-not-code debt where it's brittle, and leave the org cleaner than you found it.
Own Customer Ops workflows in Salesforce — the systems behind onboarding SLAs, customer health scoring, renewal management, expansion signals, and churn-risk playbooks.
Lead the Vitally → Salesforce migration — data model design, field mapping, parity testing, and cutover.
Make handoffs clean — sales → onboarding → CSM → renewal should carry full context automatically.
Translate Customer CS strategy into systems — sit with the CM + Support team, understand how they actually work, and turn their motion into workflows that reduce manual effort.
Work with GTM Tech Stack integrations, especially with our Help Desk platform, Help Scout.
Experience implementing Customer Project management tooling.
Own the API integrations that feed Customer data— Stripe (billing and subscription events), ChartMogul, product usage (Mixpanel / Chameleon), CSAT / NPS Scoring, Automated call capturing and Insights, and HubSpot, built and maintained so data flows accurately and on time.
Work fluently across REST, Bulk, and webhook patterns — build resilient integrations and middleware, handle rate limits and failures gracefully, and instrument them so breakage is visible before a stakeholder finds it.
Make product usage actionable — surface the signals (billing volume, charting time, multi-provider growth) that tell Customer Success and Customer Support when to intervene, upsell, or save an account.
Build for clean, structured data by default — every object and workflow you ship should generate the structured data that reporting and AI depend on.
Contribute to the data dictionary — clear definitions, ownership, and source-of-truth designation for the Customer and lifecycle fields you own.
Feed the AI layer real signal — the blocker on AI-assisted Customer workflows (health scoring, account research, meeting prep, expansion prompts) is data availability.
Document what you build and manage change — UAT, training, and written decision docs so systems outlive their builders.
Own data integrity across the customer stack — partner with GTM Systems to build repeatable reconciliation pipelines (Stripe ↔ SFDC ↔ ChartMogul, account dedupe) so every system agrees on the same number.
Use AI as a first-class tool in your own workflow — Claude Code and similar tools to build, test, and ship faster, not as a shortcut to lower quality.
Build AI-powered workflows inside Salesforce — practical automations that save the Customer team time and catch risk earlier, designed with a clean data model behind them.