Senior Salesforce Administrator

Make-A-Wish Canada / Rêves d'enfants Canada • Toronto, ON

20d • $83,000 - $88,000 • Hybrid

About The Position

We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of day-to-day support, configuration, maintenance, and improvement of our Salesforce platform. In addition to leading the development and management of Salesforce environments, you will oversee DevOps processes, change control protocols, and coordinate with development resources while closely working with internal stakeholders. Strong leadership, project management, and technical skills are essential to drive success in this dynamic and impactful position.
This role is based in Toronto and is a full-time, hybrid, permanent position. The hiring range is $83,000-$88,000.

Requirements

• Salesforce Administrator certification required (CRT101).
• 5+ years of work experience in a system administrator role responsible for fully managing a Salesforce environment.
• 3+ years of experience in loading complex, related data sets into the Salesforce environment.
• Expert understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Exceptional attention to detail, particularly in data management, ensuring accuracy, integrity, and compliance with organizational standards.
• Proficient in Office 365 with expert-level skills in Excel.
• Strong data management experience including developing scripts/jobs to standardize and cleanse data.
• A demonstrated ability to understand and articulate complex requirements.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Logical, process-oriented thinker with ability to quickly learn new technologies and apply to business challenges.
• Ability to communicate both written and orally in English; French is an asset.
• A clear Criminal Background Check will be required.

Nice To Haves

• Experience with Salesforce Classic user interface and migration to Lightning is an asset.
• Experience in the following technologies is an asset: Salesforce NonProfit Success Pack (NPSP), Form Assembly, Fundraise Up, S-Docs, and Demand Tools.
• Experience with nonprofit processes preferred.

Responsibilities

• Lead the evaluation, scope, design, development, and deployment of changes to the Salesforce environments, ensuring adherence to change control protocols.
• Manage the change control process and DevOps environments to ensure all modifications are thoroughly tested, documented, and approved before deployment.
• Manage the implementation of system enhancements and integrations, maintaining high standards of quality and compliance.
• Act as a project manager for Salesforce-related initiatives, coordinating resources, setting and meeting targets, and ensuring timely delivery of projects aligned with business objectives.
• Support the user community, track and resolve system, process, and data-related issues within set performance metrics.
• Lead all system administrative functions including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
• Support the Salesforce Administrator by providing expert-level second-tier support and managing escalations.
• Lead development of new data integrations and automation of processes where feasible, and continually maintain data health and value.
• Manage release updates and maintain disaster recovery and business continuity controls.
• Provide technical subject-matter expertise of CRM best practices, business process design, data management, and overall functional capabilities of the Salesforce platform, and identify opportunities for the organization as new functionality is released.
• Act as the liaison between users, vendors, and application development partners.
• Perform other duties as assigned.

Benefits

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
• Annual vacation starting at three weeks & additional paid leaves
• Work/life balance and flexibility
• Hybrid working environment
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed