Senior SalesForce Administrator

TEACHER CREATED MATERIALS•Huntington Beach, CA

1d•$120,000 - $135,000•Onsite

About The Position

For nearly 50 years, Teacher Created Materials has made teaching more effective and learning more engaging. We publish PreK–12 instructional programs across all core content areas, along with award-winning educational trade books, professional development resources, and professional learning services. At Teacher Created Materials, we are passionate about creating innovative educational materials that support children wherever learning happens. Our products are created by teachers for teachers and are trusted by educators around the world. The Opportunity As Senior Salesforce Administrator, you’ll play a vital role at TCM. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to TCM; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority. We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Requirements

Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with [Sales Cloud]
Certified Salesforce Administrator
Additional Salesforce certifications: Advanced Administrator, Platform App Builder. Etc.
Bachelor's/Postgraduate degree, or professional qualification
A proactive attitude to platform enhancements
Design & implement scalable best practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience with change management and governance
Training end users and key stakeholders
Technical documentation
Available and responsive to questions
Experience implementing Salesforce configuration changes
DevOps/release management experience
Proficiency with Data Loader and data management tools
Software development fundamentals (e.g., data structures, object-oriented programming, relational database design / patterns)
Experience integrating Salesforce applications with 3rd party systems using REST and SOAP web service API (incl. exposure to event-based publisher/subscriber). Celigo experience preferred
Proficiency with Salesforce security settings (incl. permissions, roles, profiles, sharing)
Ability to own projects and perform detailed analysis of client business requirements
Excellent communication skills and ability to manage multiple priorities
Strong training skills including the ability to translate requirements into technical solutions
Confident to train in person and virtual end users
Experience with change management and governance
MS Office Experience
Intrinsic experience with triggers/Apex code knowledge
Demonstrates continued personal/professional development

Nice To Haves

Power BI reporting experience
Conga experience
Skill in creating and supporting Middleware flows in Celigo
Experience working in a small team (2 people) supporting a large enterprise footprint

Responsibilities

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc.
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
Understanding of triggers/Apex code knowledge
Sandbox environment management
DevOps/release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Management of integrated applications and third-party suppliers including (Celigo, Tableau, Docusign)