Senior Salesforce Administrator – Revenue, CX & AI Operations

Bevi•Boston, MA

3d•Hybrid

About The Position

Bevi is seeking a Senior Salesforce Administrator to join our Enterprise Applications team. This is a strategic position for someone who partners deeply with Sales, Marketing, Finance, and Operations to understand business problems and architect technology solutions that solve them at scale. You will own the design and evolution of our sales and operations technology ecosystem, including Salesforce and adjacent platforms, and will be expected to lead with an AI-first mindset – identifying where AI agents, automation, and intelligent tooling can replace manual effort, accelerate decisions, and amplify team output. If you love sitting with a stakeholder, understanding their pain, and then going away to build something that genuinely changes how they work, this role is for you.

Requirements

Certified Salesforce Administrator with hands-on experience building flows, Apex, integrations, and complex automations
Demonstrated experience with multi-platform CRM and operations ecosystems – Salesforce plus at least one of: NetSuite, HubSpot, Zendesk, or similar enterprise platforms
Strong SQL and relational data fundamentals – you can write a query, trace a data problem back to its source, and design a reporting schema
Proven track record of working with business stakeholders to define problems and ship solutions – not just respond to requests
Experience implementing AI tools, automation workflows, or intelligent agents in a business operations context
A builder's mindset: you default to "how do I create a system that eliminates this problem" rather than "how do I resolve this ticket"
Strong analytical thinking and the ability to hold both the detail and the big picture simultaneously
Ability to navigate and influence a diverse set of stakeholders in a fast-moving startup environment

Responsibilities

Translate ambiguous business challenges into clear requirements, user stories, and scalable system designs
Lead working sessions, process discovery workshops, and solution design reviews with cross-functional stakeholders
Partner with EA Business Analysts on solution delivery — BA owns stakeholder discovery, process design, and requirements intake; this role owns system architecture, configuration, and build.
Coordinate with RevOps on GTM process ownership, translating their operational requirements and reporting needs into Salesforce and adjacent platform solutions without duplicating RevOps' analytical and process governance responsibilities
Architect and deploy AI-powered workflows and agents across the revenue tech stack – from lead qualification and forecasting assistance to automated insights and CRM data enrichment
Identify high-ROI opportunities for AI and automation to reduce manual work, improve data quality, and accelerate revenue cycles; own CI/CD pipeline standards and deployment practices (Gearset) to ensure reliable, auditable releases across all Salesforce environments
Stay current on the evolving AI tooling landscape (LLMs, agents, copilots, etc.) and evaluate applicability to Bevi's GTM operations
Build, test, and iterate on AI-augmented processes with a feedback loop tied to measurable business outcomes
Design, build, and maintain Salesforce solutions
Manage and optimize integrations across the full tech stack – including Salesforce, Zendesk, NetSuite, Oracle Field Service, and other platforms
Own user, role, and permission management across all Sales and Operations applications
Lead upgrade, release, and bundle management for Salesforce install packages and connected tools
Design and maintain custom reports and dashboards for business users
Contribute to data models and dashboard design in Looker
Apply strong SQL and relational data expertise to support reporting schemas, data transformations, and analytics initiatives
Ensure data integrity across systems as the authoritative voice on Sales & Marketing data structure and quality

Benefits

Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
401(k) with company match
Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
Generous fully paid parental leave for both birth parents and non-birth parents
Fully employer paid disability and life insurances
Wellness and fitness reimbursements
Monthly stipends for cell phone use and commuting costs
Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi
Composting and terra-cycling
Happy hours, team-building events, bagel breakfasts, Values awards