Senior Salesforce Administrator – Revenue, CX & AI Operations

Bevi • Boston, MA

4d • Hybrid

About The Position

Bevi is seeking a Senior Salesforce Administrator to join their Enterprise Applications team. This is a strategic role focused on partnering with Sales, Marketing, Finance, and Operations to understand business challenges and architect scalable technology solutions. The position emphasizes an AI-first mindset, identifying opportunities for AI agents, automation, and intelligent tooling to improve efficiency and output. The ideal candidate will enjoy collaborating with stakeholders to understand their needs and build solutions that significantly impact their work.

Requirements

• Certified Salesforce Administrator with hands-on experience building flows, Apex, integrations, and complex automations.
• Demonstrated experience with multi-platform CRM and operations ecosystems – Salesforce plus at least one of: NetSuite, HubSpot, Zendesk, or similar enterprise platforms.
• Strong SQL and relational data fundamentals – you can write a query, trace a data problem back to its source, and design a reporting schema.
• Proven track record of working with business stakeholders to define problems and ship solutions – not just respond to requests.
• Experience implementing AI tools, automation workflows, or intelligent agents in a business operations context.
• A builder's mindset: you default to "how do I create a system that eliminates this problem" rather than "how do I resolve this ticket".
• Strong analytical thinking and the ability to hold both the detail and the big picture simultaneously.
• Ability to navigate and influence a diverse set of stakeholders in a fast-moving startup environment.

Responsibilities

• Translate ambiguous business challenges into clear requirements, user stories, and scalable system designs.
• Lead working sessions, process discovery workshops, and solution design reviews with cross-functional stakeholders.
• Partner with EA Business Analysts on solution delivery, owning system architecture, configuration, and build.
• Coordinate with RevOps on GTM process ownership, translating operational requirements and reporting needs into Salesforce and adjacent platform solutions.
• Architect and deploy AI-powered workflows and agents across the revenue tech stack.
• Identify high-ROI opportunities for AI and automation to reduce manual work, improve data quality, and accelerate revenue cycles.
• Own CI/CD pipeline standards and deployment practices (Gearset) to ensure reliable, auditable releases across all Salesforce environments.
• Stay current on the evolving AI tooling landscape and evaluate applicability to Bevi's GTM operations.
• Build, test, and iterate on AI-augmented processes with a feedback loop tied to measurable business outcomes.
• Design, build, and maintain Salesforce solutions.
• Manage and optimize integrations across the full tech stack – including Salesforce, Zendesk, NetSuite, Oracle Field Service, and other platforms.
• Own user, role, and permission management across all Sales and Operations applications.
• Lead upgrade, release, and bundle management for Salesforce install packages and connected tools.
• Design and maintain custom reports and dashboards for business users.
• Contribute to data models and dashboard design in Looker.
• Apply strong SQL and relational data expertise to support reporting schemas, data transformations, and analytics initiatives.
• Ensure data integrity across systems as the authoritative voice on Sales & Marketing data structure and quality.

Benefits

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match
• Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks, weekly catered lunch, and unlimited Bevi
• Happy hours, team-building events, bagel breakfasts, Values awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed