Senior Sales Program Manager

Marmon Holdings, Inc.•Arlington, TX

17d

About The Position

Future Metals LLC, as part of the global industrial organization Marmon Holdings (backed by Berkshire Hathaway), is seeking a Senior Sales Program Manager. This role is responsible for managing strategic customer accounts, driving revenue growth, and delivering best-in-class service across both Future Metals and Orkal customers and product lines. The position serves as the primary point of contact for key accounts, identifies new business opportunities, manages long-term agreements, and ensures seamless execution of the order lifecycle. It requires strong relationship management, commercial acumen, and cross-functional collaboration to support customer satisfaction and business expansion.

Requirements

Bachelor’s degree preferred or equivalent combination of education and experience
5+ years of sales, account management, or sales support experience preferred
Experience managing complex accounts and customer relationships
Strong relationship-building and interpersonal skills across all organizational levels
Excellent communication (verbal and written) and presentation skills
Customer-focused mindset with strong problem-solving ability
High level of organization and attention to detail
Analytical skills with ability to interpret data and trends
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, & PowerPoint) and CRM/order systems
Candidates must be authorized to work in the United States for any employer. Sponsorship for work authorization (e.g., H-1B, green card, etc.) is not available.

Responsibilities

Serve as the lead point of contact for assigned key and strategic accounts
Build and maintain strong, long-term customer relationships
Acquire deep understanding of customer needs, requirements, and objectives
Manage contract negotiations, long-term agreements (LTAs), and pricing strategies
Resolve customer issues proactively and maintain high levels of satisfaction
Manage annual certification renewals to ensure ongoing compliance
Identify new sales opportunities within existing accounts and pursue new customers
Forecast product demand and growth opportunities; monitor market and competitor trends
Promote new products and value-added services across both business units
Represent the company at customer visits, trade shows, and industry events (up to ~30% travel)
Oversee full order lifecycle: RFQs, quoting, order entry, delivery, and follow-up
Ensure timely and accurate processing of orders, including expediting and tracking
Source non-stock (buyout) items to meet customer requirements
Maintain and manage customer portals and internal systems
Partner with purchasing, inventory, and operations teams to optimize inventory and forecasting
Analyze purchasing and inventory trends to improve supply chain efficiency
Act as a communication bridge between customers and internal stakeholders
Maintain accurate customer data, reporting, and account performance metrics
Prepare regular reports on account performance, forecasts, and key account metrics
Track sales activity, customer engagement, and growth initiatives
Continuously identify process improvements to enhance productivity and service quality
Prepare and present Quarterly Business Reviews (QBR)