Senior Sales Operations Systems Analyst

STERIS Corporation•Mentor, OH

5d•$81,750 - $109,000•Hybrid

About The Position

The Senior Sales Operations CRM Analyst is a strategic partner to Global Healthcare Sales and cross‑functional teams, responsible for optimizing our Salesforce CRM ecosystem—including CPQ and reporting dashboards—to drive sales productivity, data‑driven decision‑making, and revenue growth. This role leads the design and delivery of CRM and CPQ enhancements, owning the enhancement request intake and prioritization process end to end. Partnering closely with Sales, Marketing, Finance, Supply Chain, and Customer Operations, this role translates complex business needs into scalable technical solutions, provides advanced user support and issue resolution, and leads cross‑functional system enhancements. The Sr. Analyst also develops and delivers training and change‑management programs that improve adoption and performance across global teams. In addition, this role supports acquisition integration efforts as needed and mentors junior analysts, contributing to team development and continuous improvement of Sales Operations capabilities. This is a hybrid position. The team meets in the office in Mentor OH 2 days per week.

Requirements

Bachelor’s degree
7 + years in Sales/Customer/Service Operations or related functions, including 5+ years hands-on CRM/Salesforce business analysis or administration.
Salesforce Administrator
Business Analyst certification (required).
Experience developing detailed requirements, facilitating UAT/SIT, and providing production support in an Agile environment.
Demonstrated ability to partner and collaborate with key I&T stakeholders
Demonstrated ability to mentor Junior System Analysts
Demonstrated analytical/problem-solving ability; excellent presentation skills; ability to work independently and influence across teams.
Strong analytical, problem-solving, and communication skills.
Ability to translate complex business needs into technical solutions and actionable insights.
Proficiency in Agile methodologies and project management tools.
Strong verbal and written communication skills to interact with stakeholders at all levels.
Strong foundation in managing Salesforce and CPQ solutions.

Nice To Haves

Salesforce Administrator II certifications preferred.
Experience with Sales Connection CPQ (configure price quote), Cognos, Oracle, and reporting tools (CRM Analytics/Tableau).
Experience with Training and Digital Adoption tools like Camtasia and Walk-Me
Familiarity with Lean methods; exposure to Apex/Flows/Lightning configuration and integrations is a plus.

Responsibilities

Function as the central cross‑functional partner for the global Salesforce ecosystem (CRM, CPQ, dashboards), managing enhancement intake, prioritization, sequencing, and alignment.
Facilitate formal intake process and evaluate enhancement requests by business value, risk, and effort to determine optimal technical solutions.
Translate business objectives into scalable I&T requirements in partnership with Sales, Marketing, and Customer Operations.
Collaborate with I&T on architecture, integrations, data quality, and release management; ensure reliable deployments through QA/UAT and post‑release validation.
Manage Salesforce solutions, dashboards, and reporting to support Sales and Operations.
Troubleshoot and resolve complex Salesforce issues, including defects, integration failures, and data discrepancies; implement corrective actions.
Create and oversee data standards for pipeline management, forecasting logic, opportunity hygiene, and operational KPIs.
Lead cross‑functional issue resolution across systems, data sources, and processes (Sales, Finance, Operations, IT).
Provide project leadership for enhancements and acquisition integrations, including requirements, design sessions, testing, and go‑live support
Develop and deliver Salesforce and CPQ training programs that increase system proficiency and reduce support requests; gather Voice of Customer from graduates/managers and iterate materials for effectiveness.
Lead change‑management and communication initiatives to maximize adoption of new Salesforce and CPQ features and improve ROI.
Facilitate collaboration across field sales, IT, product management, Customer operations, and senior leadership; run Field Advisory/feedback forums.
Leverage user adoption tools, including Camtasia and WalkMe, to ensure successful user adoption of new functionality, features, and tools
Report on usage of user adoption tools to Governance committees; identify and implement improvement areas to drive better results
Establish and monitor KPIs related to CRM rigor, including, but not limited to; Data Quality & Completeness, Adoption & Usage, Process Efficiency, Forecast Accuracy & Pipeline Health, and Governance & Compliance.
Present quarterly KPI reports to Sales Operations, stakeholders, and governance committees
Use Lean/Kaizen practices, standard work, and KPI tracking to drive ongoing process and system improvements.
Support onboarding of new System Analysts through STERIS People Champion program and the mentorship of new analysts
Provide in-depth CRM and CPQ training and continuous education to new System Analysts
Guide System Analysts on the proper way to respond to certain Customer scenarios and provide constructive feedback on ways to improve communication
Solicit feedback on mentorship effectiveness from mentees and peers; continuously improving mentoring approaches.