Senior Sales Operations Manager (Onsite)

RTX•East Hartford, CT

5d•Onsite

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. This position is classified as Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Requirements

Bachelor’s Degree and 10 years of experience to include fleet management, sales, business development, program management, finance, or CRM experience; or an Advanced Degree and 7 years of experience to include sales, business development, program management, or finance experience.
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

Nice To Haves

Advanced degree and 5+ years of sales, business development, program management, or finance experience.
Experience in Fleet Management, Operational Analytics, and EAC Financials including the use of Forecast Manager, ICE Modeling, and SPACE.
Extensive knowledge of jet engine maintenance agreements.
Prior customer-facing work experience in a business role.
Excellent communication skills and strong business acumen for the purpose of driving business results, presentation, collaboration and high level of customer interaction internally.
Strong desire to succeed and pursue personal growth and developmental opportunities.
Experience leading continuous improvement initiatives.

Responsibilities

Work closely with the Commercial Engines Sales team on customer campaigns.
Develop & maintain standard work and guidelines to support the sales campaign process.
Maintain the CRM / Microsoft Dynamics Sales user guides and supporting user requests for new functionality.
Manage and run the L1 and L2 Approvals meetings and scheduling.
Implement change communication and best practice sharing between Customer Focus Teams.
Complete Airframer Operations tasks such as GTF Customer Aircraft Demand & Intel reporting.
Complete sales reporting and campaign activity tasks.
Manage regional campaign prioritization and flow information up to leadership.
Facilitate After Action Reviews to incorporate Lessons Learned into the Sales Process.
Owns Microsoft Dynamics / CRM for the Sales and Aftermarket organization. Responsibilities include: authoring standard work, conducting trainings and partnering with DT on improvement initiatives / system enhancements.