Senior Manager, CEC OnSite Operations

Newell Brands • Hoboken, NJ

5d • $145,800 - $218,000 • Onsite

About The Position

The Senior Manager, Customer Engagement Center On-Site Operations plays a critical role in planning and executing world-class, interactive customer engagements at Newell’s Customer Engagement Center (CEC). Working cross-functionally with category development, brand, and sales teams, this leader owns the full operational lifecycle of CEC events—from strategy development and site management to event execution and budget oversight—ensuring every engagement delivers meaningful impact for Newell’s retail and commercial partners.

Requirements

• Superior communication, interpersonal, organizational, and problem-solving skills.
• Exercises sound, independent judgment and appropriate decision-making in complex, fast-paced environments.
• Proficient in Microsoft Windows suite, specifically Excel and PowerPoint.
• Superior event planning and management skills with demonstrated ability to execute large-scale, multi-stakeholder engagements.
• Adept at creative thinking and problem solving; strong ability to multitask and remain flexible under complex or ambiguous scenarios.
• Self-starter with a bias toward action; proactively identifies issues or conflicts and drives resolution.

Nice To Haves

• Previous experience managing a customer experience center is a strong plus.

Responsibilities

• Develops and owns the overall CEC strategy as business needs evolve.
• Manages day-to-day operations of assigned events, ensuring meeting objectives and requests are met in a timely and efficient manner.
• Manages the overall CEC event calendar, venue logistics, and scheduling of meetings.
• Builds and fosters relationships with key internal stakeholders across segment, brand, and category teams to understand goals and expectations for each engagement.
• Develops and manages timelines of deliverables for all CEC engagements.
• Identifies underperforming events, changes approach based on results, drives continuous improvement.
• Manages the process to update building vignettes and relocate categories based on Nexus Director recommendations; coordinates with Facilities/Real Estate for structural changes.
• Commissions maintenance and repair work; builds and fosters the relationship with site IT.
• Compiles meeting and operations expenses; generates monthly CEC expense reports for the Nexus Director and provides input for the annual budget.
• Maintains detailed inventory of all products by brand and category at the CEC; manages appropriate disposal of damaged prototypes and innovation samples.
• Coordinates bi-annual physical inventory counts (product and CEC-owned props/materials) with the Marketing Operations Team and Events Manager.
• Serves as liaison with Building Operations personnel; executes risk assessment and crisis management strategies in compliance with applicable regulations and building codes.
• Helps coordinate vignette setup based on meeting objectives and channel strategy; ensures meeting spaces are fully set and prepared as requested by the engagement point person.
• Takes established event plans and ensures full execution; manages overall day-to-day event operations in collaboration with CEC Associate Manager.
• Manages identification, recommendation, and scheduling of catering, transportation, and other event needs; determines whether internal or external resources are required for sample packing.
• Assists, coordinates, and supervises setup, execution, and breakdown of meetings; ensures samples and required resources are approved and received on time.
• Administers post-event customer survey evaluations; photographs and archives vignettes and lobby for each event; ensures final copies of documents are saved to Teams (lobby slides, meeting presentations, sample trackers).
• May assist with supporting sales meetings and events for the company and/or sales teams as needed.
• Manages and tracks expenses per meeting in accordance with per-meeting spend guidelines from the Nexus Director.
• Provides data and input to assist in budget development and management; adheres to the set budget for all meetings.
• Tracks return on investment for CEC events.

Benefits

• Newell Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed