Senior Sales Operations Analyst
About The Position
Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: The Senior Sales Operations Analyst is the operational owner of pipeline rigor, forecast reliability, territory discipline, reporting, and Salesforce execution across our carrier sales team s and products . This role ensures sales leadership can run the business from data . It is hands-on, execution-oriented, and requires strong judgment, ownership, and accountability.
Requirements
- Strong Sales Operations (or Revenue Operations) and analytical skills.
- 5-7 years of experience in Sales Operations, Revenue Operations, or sales analytics supporting quota-carrying sales teams.
- Expertise working in Salesforce Sales Cloud.
- Experience supporting both high-velocity and territory-based sales motions.
- Deep subject matter expertise in Sales Operations, demonstrated through informing sales strategy, territory design, and GTM execution decisions.
- Demonstrated ability to analyze data and translate insights into operational actions.
- Bachelor’s degree in business, finance, analytics, or a related field.
- Demonstrate strong ownership mindset and accountability for outcomes.
- Apply structured, analytical thinking to ambiguous problems.
- Communicate clearly and confidently with sales leadership.
- Maintain high standards for data quality and process discipline.
- Manage multiple priorities in a fast-paced environment.
- Build effective working relationships across functional departments.
- Operate with attention to detail while maintaining business context.
- Regular, predictable attendance is required.
Responsibilities
- Own weekly, monthly, and quarterly pipeline and forecast reporting in Salesforce for all Broker products
- Enforce opportunity stages, close dates, forecast categories, and product attribution
- Surface pipeline risk with clear, actionable insights
- Influences go‑to‑market decisions using data‑driven recommendations
- Acts as a thought partner to VP of Sales Operations and SVP‑level sales leaders
- Own Salesforce data hygiene across Carrier Sales
- Identify and correct process breakdowns
- Own call analytics and reporting using call intelligence platforms (e.g. Level AI, Zoom Revenue Acceleratro) and Salesforce
- Connect call behavior to pipeline and revenue outcomes
- Identify operational bottlenecks and recommend fixes
- Track rep activity, conversion rates, cycle times, and product mix
- Track TAM, penetration, and whitespace by territory and product
- Own territory and account coverage reporting
- Support territory planning and realignment analysis
- Ad hoc reporting and data analysis requests
- Synthesizes insights across multiple data sources to recommend enterprise‑level actions
- Leads complex, ambiguous analyses with limited direction
- Owns forecast accuracy and drives corrective actions with sales leadership
- Performs other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Senior
