Senior Sales Operations Analyst

SOTI • Mississauga, ON

5d

About The Position

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Requirements

• 4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, Project Management, or a related role
• Strong understanding of sales processes, including forecasting, pipeline management, sales methodology, quoting, pricing, approvals, and compensation concepts
• Experience supporting cross-functional or global initiatives with multiple stakeholders
• Strong project management, communication, and stakeholder management skills
• Experience preparing updates or materials for senior leadership
• Strong proficiency with AI tools, such as ChatGPT or similar, to improve workflow efficiency, communication, analysis, and documentation
• Experience with Salesforce reporting, dashboards, data hygiene, or process governance
• Strong Excel and analytical skills

Nice To Haves

• Power BI or similar reporting experience is an asset

Responsibilities

• Support global Sales Operations initiatives across Sales, Orders, Finance, Salesforce, and related teams
• Maintain project plans, timelines, risks, dependencies, action items, and leadership updates
• Partner with global sales teams and cross-functional stakeholders to drive alignment and adoption
• Develop communication and rollout plans for new processes, tools, and policy changes
• Support training materials, process documentation, FAQs, and user guides
• Coordinate UAT, including test planning, issue tracking, feedback collection, and process validation
• Monitor post-launch adoption, identify gaps, and support continuous improvement
• Apply Sales Operations knowledge to support project design, decision-making, and business impact analysis
• Use AI tools to improve project execution, documentation, communication, reporting, and workflow efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed