Senior Sales Operations Analyst

Ziply Fiber•Everett, WA

4d•$70,000 - $99,300•Onsite

About The Position

The Senior Sales Operations Analyst supports the Residential Sales organization by driving operational excellence across performance reporting, incentive administration, and cross‑functional execution. This role blends analytics, systems management, process improvement, and program coordination to ensure accurate sales performance tracking, effective incentive programs, and scalable operational workflows. The analyst serves as a key partner to Sales Enablement, Finance, HR, Business Intelligence, and Sales Leadership.

Requirements

High school diploma or GED.
Bachelor’s degree in Business, Finance, Analytics, Operations, or a related field, or equivalent relevant experience.
Minimum of three (3) years of experience in sales operations, business operations, analytics, or a related role.
Advanced proficiency in Excel and experience with reporting and dashboard tools such as Power BI.
Experience working with CRM and incentive compensation systems (e.g., Salesforce).

Nice To Haves

Experience supporting residential or frontline sales organizations.
Knowledge of incentive compensation design, commissions auditing, and SOX‑lite controls.
Familiarity with Buyapowa, Awardco, CDP, or similar rewards platforms.
Experience working in a high-growth, performance-driven sales environment.
Strong communication skills and comfort partnering with senior leadership.

Responsibilities

Produce and maintain daily, weekly, and monthly sales performance reporting using Power BI, Salesforce, Smartsheets, and Excel, including installs, fiber penetration, conversion, cancellations, slippage, and churn trends.
Conduct cohort, ramp, tenure, attrition, and incentive effectiveness analyses to support leadership decision‑making.
Administer and audit sales incentives, commissions, SPIFFs, flash incentives, backend referrals, payroll exceptions, and rewards programs, ensuring accuracy, compliance, and audit readiness.
Serve as subject matter (SME) expert and operational partner for incentive and rewards platforms. (Salesforce SPIFF tools, Buyapowa, Awardco, CDP, Smartsheets).
Manage core residential sales operational workflows, including quota tracking and edits, sales processing, ramp processing, order integrity, and account uploads.
Perform auditing, QA reviews, and troubleshooting related to commissions, ECP documentation, disciplinary tracking, job requisitions, and sales order integrity.
Maintain and govern standard operating procedures (SOPs), policies, documentation libraries, and change‑impact assessments.
Maintain and administer operational tools and systems, including Smartsheets, SharePoint, Power BI dashboards, and access management.
Provide operational and analytical support to Sales Enablement, Finance, HR, Business Intelligence, and CX leadership partners.
Support leadership meetings, all‑hands sessions, advisory boards, sales events, and operating rhythms through reporting, presentation development, logistics, and follow‑up actions.
Support permit research, ordinance gathering, documentation, and compliance activities as required.
Performs other duties as required to support the business and evolving organization.