Senior Sales Manager

Pyramid Global Hospitality•Oklahoma City, OK

16d•Onsite

About The Position

The Senior Sales Manager is responsible for generating profitable group room and banquet revenue for OKANA Resort & Indoor Waterpark. This position manages an assigned market segment and territory, develops new business, grows existing accounts, and guides opportunities from prospecting through contract execution and turnover. As a senior member of the sales team, this role also serves as a leader, mentor, and strategic partner who models accountability, urgency, collaboration, and exceptional client service.

Requirements

Bachelor's degree in hospitality, business, marketing, communications, or a related field or 5+ years in a full-service hotel or resort.
Minimum three to five years of hotel, resort, destination, venue, or hospitality sales experience; upscale, full-service, or group-focused experience strongly preferred.
Demonstrated success meeting sales goals and managing complex group opportunities from qualification through contract.
Strong knowledge of group sales strategy, hotel operations, meeting and event requirements, contract terms, and total-revenue evaluation.
Excellent presentation, negotiation, relationship-building, written communication, and closing skills.
Proficiency with hotel sales and catering systems, CRM platforms, Microsoft Office, and electronic RFP tools; experience with Cvent and Knowland preferred.
Ability to manage competing priorities, meet deadlines, solve problems independently, and maintain careful attention to detail.

Nice To Haves

Established relationships within the assigned market segment or region are a plus.

Responsibilities

Meet or exceed assigned quarterly and annual goals for group room revenue, room nights, banquet food and beverage, rental, and total account production.
Develop and execute a proactive sales plan for the assigned segment, territory, and need periods, with emphasis on new-account acquisition, multi-year opportunities, and repeat business.
Prospect consistently through research, outbound calls, email, networking, industry events, client appointments, sales missions, site visits, and third-party sourcing platforms.
Respond to leads and RFPs with speed, accuracy, creativity, and a strong understanding of the client's objectives, budget, decision criteria, and competitive alternatives.
Prepare proposals, presentations, concessions, and contracts that position the full OKANA experience while protecting rate, profitability, and operational feasibility.
Conduct site tours that showcase guest rooms, meeting venues, outdoor spaces, dining outlets, waterpark, lagoon, recreation, and resort amenities.
Negotiate rates, dates, space, food and beverage minimums, concessions, and contract terms within established authority; secure leadership approval when required.
Maintain an accurate pipeline and document all account activity, traces, correspondence, decision dates, and next steps in the approved sales system.
Provide reliable weekly and monthly forecasts, production updates, lost-business intelligence, market feedback, and action plans.
Manage account relationships through regular business reviews, personalized outreach, post-event follow-up, and strategic rebooking efforts.
Partner with Revenue Management and resort leadership to evaluate opportunities based on total account value, compression, displacement, pattern, seasonality, and ancillary spend.
Complete organized and timely turnover to Conference Services and remain engaged as appropriate to support successful execution and future business.
Collaborate with Catering, Conference Services, Reservations, Revenue Management, Marketing, Operations, and Finance to deliver a seamless client experience.
Represent OKANA professionally at trade shows, networking events, industry functions, familiarization tours, community events, and client entertainment activities.
Support team prospecting initiatives, sales blitzes, strategic projects, training, and cross-segment coverage as assigned.
Mentor sales colleagues, share best practices, contribute to strategy discussions, and reinforce a one-team culture.
Follow all resort policies, brand standards, contracting procedures, response-time expectations, and revenue-management guidelines.
Perform other duties and special projects as assigned.