Senior Sales Manager

Montage International•Park City, UT

1d•Remote

About The Position

The Senior Sales Manager is responsible for driving group-segment revenue and developing business across the Northeast market. The role solicits new and existing accounts, prospects for business, manages complex opportunities, prepares proposals and contracts, and builds strong customer and stakeholder relationships. The position also supports sales planning, budgeting, marketing, and the operational details of booked business. It is remote, with required in-person attendance at least three days a week and a requirement to reside in the Bay Area.

Requirements

Proven track record in sales within the luxury hospitality industry, with Midwest and/or Southeast market experience.
Must attend in person at least three days a week.
Must reside in the Bay Area.
Hotel operations background.
Ability to travel and work independently.
Ability to plan and execute local, domestic, and international sales trips, including detailed follow-through.
Professional appearance and demeanor.
Strong client and guest service skills.
Working knowledge of reservations and sales and catering systems.
Ability to represent the hotel as a unique property.
Ability to deliver verbal and written presentations to large and small groups.
Knowledge of Delphi, Opera, and Microsoft Office software.
Familiarity with travel throughout key U.S. cities.
Must be able to sit at a desk for up to five hours per day; walking and standing are required for the remainder of the workday.
Requires grasping, writing, standing, sitting, walking, repetitive motions, talking, listening, hearing ability, and visual acuity.

Nice To Haves

Pre-opening sales and operations experience.
Knowledge of high-end industry publications, general marketing, and public relations.

Responsibilities

Solicit new and existing accounts through telephone outreach, sales calls, site visits, and written communication to meet or exceed revenue goals.
Prepare timely correspondence for group accounts and manage accounts using DELPHI and sales/account management software.
Prospect for new business, generate leads, and increase awareness of the hotel.
Travel to strategic trade shows and customer events, and conduct sales trips as needed.
Target accounts and market segments through proactive solicitation and account saturation.
Partner with counterparts and internal partners to manage business opportunities and develop creative event proposals.
Respond to and manage larger, more complex incoming opportunities, focusing on accounts with significant revenue potential.
Develop effective sales plans and actions, maximize revenue through upselling, and close business based on market conditions and property needs.
Negotiate contracts using sales and negotiating skills, including for complex business with significant revenue potential and customer expectations.
Build and strengthen relationships with new and existing customers through sales calls, entertainment, FAM trips, trade shows, and other activities.
Develop community relationships, provide excellent customer sales service, and manage relationships with key internal and external stakeholders.
Participate in site visits and develop and facilitate contracts as required.
Execute and support operational aspects of booked business, including proposals, contracts, and customer correspondence.
Meet brand and property customer-service standards throughout the sales process.
Coordinate with the Director of Sales and the team to ensure Sales Department coverage, including fielding allocated unsolicited leads.
Coordinate booking details for assigned accounts with the assistance of a Sales Assistant.
Work toward annual occupancy and revenue budget goals in the group segment and achieve monthly and annual quotas.
Maintain accurate and current account information and history in Daylight; continually update the Delphi database with contact information.
Assist the Director of Sales with sales strategies, planning, annual rooms-budget preparation, and the marketing plan.
Provide backup sales support as needed, including handling leisure and corporate business-travel reservations.